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Personal Independence Payment (PIP) - How do I claim Personal Independence Payment (PIP)?

Find out more about Personal Independence Payments.

How do I claim Personal Independence Payment (PIP)?

You can make a claim over the telephone or request a paper form be sent to you by calling the Personal Independence Payment new claims line:

  • Telephone: 0800 917 2222

  • Textphone: 0800 917 7777

Someone can call on your behalf, but you’ll need to be with them when they call.

You can also write asking for a claim form but this can delay the decision on your claim. If you want to write the address is:

Personal Independence Payment New Claims
Post Handling Site B
WV99 1AH

The process is different for claims in Northern Ireland. See the NI Direct information on Personal Independence Payment in Northern Ireland (link opens in a new window)

What documents will I need to claim Personal Independence Payment?

When you claim Personal Independence Payment you will be asked for your:

  • contact details and date of birth

  • National Insurance number

  • bank or building society details

  • doctor’s or health worker’s name

  • details of any time you’ve spent abroad or in a care home or hospital


When you claim your ability to carry out the daily living and mobility activities will be assessed and points will be awarded based on the amount of difficulty you have doing each activity. The assessment is likely to involve a face-to-face meeting with an independent healthcare professional and information will also be gathered directly from you and the people or professionals who support you.

If you score a total of between 8 and 11 points for daily living or for mobility you will be awarded the standard rate for that component. If you score 12 points or more you will receive the enhanced rate. If you do not qualify for at least the standard rate you will not qualify for Personal Independence Payment.

When will my Personal Independence Payment claim begin?

A claim for Personal Independence Payment cannot be backdated. The date of your claim will be the date you call if you claim by telephone. Verify: If you call or write and ask for a claim form to be sent to you, as long as you complete and return it in the time given, the date of claim will be the date your request is received.

If you are awarded Personal Independence Payment, in most cases the award will run for a fixed period after which you will have to re-apply, rather than being for an indefinite period. This is to ensure you are still receiving the correct amount of benefit as your needs may increase or decrease over time.

Change of circumstances

You must report changes in circumstance which might affect your entitlement to this benefit

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