Jobseeker's Allowance (JSA) - How do I challenge a Jobseeker's Allowance (JSA) decision?

Jobseeker's Allowance (JSA) is a benefit for people who are not in full time employment (work less than 16 hours per week), are capable of working and are looking for work.

How do I challenge a Jobseeker's Allowance (JSA) decision?

If you disagree with the decision made on your benefit claim you can ask for a written statement of reasons. If you still believe the decision is wrong, for example due to incorrect information being used, you can ask for it to be looked at again. This is called a mandatory reconsideration. If you don't agree with the mandatory reconsideration decision you can make an appeal to the Tribunal Service which is independent of the Department for Work and Pensions (DWP). See our Challenging Department for Work and Pensions Decisions guide for further information.

The time limits are strict, you will usually be given one month to dispute a decision, so it is important to seek advice and act quickly.

Further information on Challenges and complaints

Updated: March 2018

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