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Pension Credit - How do I claim Pension Credit?

Find out more about Pension Credit.

How do I claim Pension Credit?

In England, Scotland and Wales

Phone the Pension Credit Claims Enquiry line:

  • Telephone 0800 99 1234

  • Textphone 0800 169 0133

Lines are open 8.00am to 6.00pm Monday to Friday except public holidays.

Or download a claim form from the download a Pension Credit claim form from the GOV.UK website (link opens in a new window)

In Northern Ireland

Phone the Pension Service:

  • Telephone 0808 100 6165

  • Textphone 0808 100 1165

Or download a claim form from the NI Direct website (link opens in a new window)

When you make a claim for Pension Credit, the Pension Service will first decide whether you are entitled to any Guarantee Pension Credit, and if so how much. Then they will look at whether you can get any Savings Pension Credit.

What documents will I need to claim Pension Credit?

When you claim Pension Credit you will be asked for:

  • Your national insurance (NI) number. This can be found on payslips, tax papers and letters from the Department for Work and Pensions.

  • An idea of how much money you have coming in each week. For example, this could be details of any pension you get from a former employer or a personal pension plan, and how often it is paid.

  • Details of any savings and investments. The Pension Service will ask for the current balance in any bank and savings accounts and details of any investments, such as shares, premium bonds or unit trust certificates.

  • Information on housing costs, such as mortgage interest, service charges or ground rent.

If you have a partner, you will need to have the same information about them.

When will my Pension Credit claim begin?

A claim for Pension Credit can be backdated for up to three months if you would have been entitled to it earlier. It does not matter why your claim is late. Request this when claiming.

Change of circumstances

You must report changes in circumstance which might affect your entitlement to this benefit.

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