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Turn2us is committed to making sure that this website is accessible to everyone.

We have developed our website following web standards and accessibility guidelines. This page gives more information.


You can read through this page, or go directly to the sections you want to read by clicking on these links:

Access keys

Most browsers support jumping to specific links by typing keys defined on the website. We have set up the following access keys on our website to make it easier for users to navigate around the site.

ALT + 1 + Enter   Turn2us home page
ALT + 3 + Enter   Site Map 
ALT + 5 + Enter   Frequently Asked Questions (FAQs)
ALT + 7 + Enter   Compliments and Complaints
ALT + 9 + Enter   Skip to navigation

Users of the Firefox browser should apply the follow key combination to use our access keys - SHIFT + ALT + "key choice".

Text size

The text size is set in a way that makes it resizable in any browser, should you find it too small to read comfortably.

High contrast view

On the Turn2us website, there is an option to display the pages in a high-contrast colour scheme to make it more accessible to users who have visual impairments.  You do this by clicking ‘high contrast view’ on the top right-hand corner of any page of the website.

However, some sections of the Turn2us website are hosted externally. If you are in high contrast view and you navigate to these pages, you may find that the page has gone back to ‘normal contrast view’. If this occurs, simply click on ‘high contrast view’ again to restore this function.


Headings are used on each page on the website. They make it easier to read pages by providing visual structure and help people using screen readers and other assistive technologies navigate the site.


Whenever possible, links have been written to make sense when accessed out of the original context. This helps visitors who may use a list of links to move around the site.

Content and the Plain English Campaign Internet Crystal Mark

We are committed to using plain English throughout our website and to making our content as readable by as many people as possible.

Our website has been approved by the Plain English Campaign which allows us to display the Internet Crystal Mark.

This means the Plain English Campaign have checked that our site is clearly written and easy to use. They will also monitor it to make sure it keeps to their standards.

If there is anything on our site that you feel could be explained more clearly, please let us know by using our Contact Us form.

Turn2us helpline

If you have a disability and need help to access the services on this website, our helpline staff can support you further by:

  • Helping you if you have a query about using the Turn2us website
  • Checking your entitlement for welfare benefits using the Turn2us Benefits Calculator and providing information on how to apply for benefits
  • Using the Turn2us Grants Search to look for any grants and other support you may be eligible for from charitable funds
  • Making an enquiry or an application to a charity.

Call us on: 0808 802 2000 (9 am-8 pm Monday-Friday)

Calls are free from landlines and from the major mobile network providers (including 'pay as you go' phones) - Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Check with your supplier first. If your network does charge for the call and you are worried about the cost, our helpline can call you back. 

Email us at

A translation service for people who have limited English is available through Language Line.

The  Next Generation Text (NGT) Service is available for deaf people or  have hearing loss.

For more information on our helpline, see the Turn2us helpline information page.

Useful resources


AbilityNet is a national charity helping disabled adults and children use computers and the internet by adapting and adjusting their technology. They have a My Computer, My Way section which gives information on ways to make using your computer easier if you have disabilities. They also have an advice and information service

Royal National Institute for Blind People (RNIB)

RNIB, which supports people with visual impairments, has many resources on technology, including a technology section on its website; blogs and bulletins to keep you up to date; and a technology support squad made up of volunteers who can help by phone or with a home visit.  See the RNIB website for more information.

W3C (World Wide Web Consortium) Better Web Browsing Guide

The W3C Better Web Browsing Guide provides references to resources, including detailed documentation and step-by-step guides, to help you customise your particular web browser and computer setup.

Occasionally Turn2us will upload documents, usually in a PDF format, created by a third party. Turn2us is not responsible for the compliance of external documents with accessibility but will forward any issues to that organisation

Questions about accessibility and the Turn2us website

If you have any questions or suggestions regarding the accessibility of this site, please contact us.

Last updated: Dec 2015