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Information and Advice

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Other organisations/services

Citizens Advice (make sure you look at the information relevant to the country of the UK that you live in)

Citizens Advice aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities through their national services and local Citizens Advice bureaux.

Citizens Advice bureaux are closed for face-to-face appointments at the moment but many are providing information via email, online support or phone.  See Contact information for Citizens Advice

Gov.UK website

Information on UK government information, services, benefits and coronavirus guidance.

Updated: April 2020

Bereavement

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Other organisations/services

Cruse Bereavement Care

The Cruse Bereavement Care National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Their volunteers are there to help you talk things through. They can also help you find your local Cruse service, or signpost you to other services and useful sources of information.

In Scotland, contact Cruse Scotland

Coronavirus

The Cruse website has information on Coronavirus: dealing with grief and bereavement

Quaker Social Action (QSA)

Quaker Social Action (QSA) is an independent charity campaigning and providing solutions to issues affecting people on low incomes, including funeral poverty.

QSA help people on low incomes plan funerals through their Down to Earth service (funerals that have not taken place only), the Fair Funerals tool and information guides on the Quaker Social Action website

Coronavirus

The QSA website has information on planning a funeral during the coronavirus situation

Bereaved Parents

Updated: April 2020

Carers

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Your situation: Carer

Other organisations/services

Carers Trust

National charity providing information, advice and help to unpaid carers looking after a partner, relative or friend.

Coronavirus

The charity has set up a Coronavirus Emergency Fund to give small grants to carers who need urgent help.

The Carers Trust website has information about Coronavirus: coping as a carer

The local carers centres won't be doing face-to-face support but may be open for telephone or email support.

Carers UK

National charity giving advice and information to carers through its website resources and telephone helpline.

Coronavirus

The Carers UK website has guidance on coronavirus for carers.

Updated: April 2020

Debt

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Debt information 

Other organisations/services

Stepchange Debt Charity

National charity that provides free advice on problem debt based on what's best for you. 

Coronavirus

The Stepchange website has information on debt and coronavirus, including legal changes because of the coronavirus situation.

National Debtline

A free and confidential debt advice service for people in England, Wales and Scotland.

Coronavirus

The National Debtline website has coronavirus hubs for England/Wales and for Scotland. 

Business Debtline

Business Debtline is a free debt advice service for people who are self-employed and small businesses in England, Wales and Scotland. 

Coronavirus

Business Debtline website has information on coronavirus and the charity can give you advice if you are self employed and affected by the coronavirus situation.

Updated: April 2020

Domestic Violence

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Other Organisations/Services

General

National Domestic Violence Helpline

NHS website Find Domestic Violence Information and Support Tool

For women, children and young people

Refuge

Refuge provides specialist support to women, children and some men escaping domestic violence and other forms of violence.

Refuge’s specialist services include refuges, independent advocacy, community outreach projects, culturally specific services and the 24 hour National Domestic Violence Helpline, run in partnership with Women’s Aid.

Women's Aid

Charity supporting women, children and young people who are experiencing or have experienced domestic violence.

Coronavirus

The Women's Aid website has a coronavirus and domestic violence information hub

Men

Mankind

Mankind has a confidential helpline or all men across the UK suffering from all kinds of domestic violence or domestic abuse by their current or former wife or partner (different sex or same-sex).

Men's Advice Line

Advice line for heterosexual, gay and bisexual men experiencing domestic abuse.

Children

Childline

National helpline service run by the National Society for the Protection of Children (NSPCC) for children to get support on any issue that are troubling them, large or small.

People who are Lesbian, Gay, Bisexual or Transgender (LGBT)

GALOP

National charity providing support to lesbian, gay, bisexual or transgender people who are experiencing domestic abuse.

Updated: April 2020

Employment, self employment and unemployment

Families with children

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Your Situation: Expecting a Child

Your Situation: Bringing up a Child

Your Situation: Studying 16+

Other Organisations/Services

Expecting or recently had a child

Maternity Action

The Maternity Rights Advice Line offers free, confidential telephone support and advice to mums and dads. 

Tommy's

Pregnancy information for parents.  

Families

Contact

Information and support for families with children with disabilities.

Grandparents Plus (for kinship carers)

Helps kinship carers (relatives or friends bringing up children because their parents can no longer look after them) and the children they are raising to be recognised, valued and supported. 

National Society for the Prevention of Cruelty to Children (NSPCC)

Helps children and young people experiencing child abuse through its Childline service. Also has a phoneline for adults worried about a child.

Working Families

Helps working parents and carers—and their employers—find a better balance between responsibilities at home and in the workplace.

England and Wales

Family Lives

For information, advice, guidance and support on any aspect of parenting and family life. 

Scotland

Parentline Scotland

Northern Ireland

Parenting NI

Single parents

England and Wales

Gingerbread 

Northern Ireland

Gingerbread Northern Ireland

Scotland

Lone Parent Helpline (Scotland)

Child maintenance

Child Maintenance Information 

Updated: April 2020

Health and Disability

ARTHRITIS CARE HELPLINE

https://www.arthritiscare.org.uk/


DEAFPLUS ADVICELINE

National charity that offers people with hearing loss one to one, confidential information and deaf advice services nationwide. This includes help with benefits, housing, pensions, consumer complaints, rights and debt.

Make an appointment on the Deafplus website.

https://www.deafplus.org/information-and-advice/


DISABILITY INFORMATION SCOTLAND

http://www.disabilityscot.org.uk/


DISABLED LIVING FOUNDATION HELPLINE

http://www.dlf.org.uk/


DISABILITY LAW SERVICE

https://dls.org.uk/

Disability Law Service (DLS) is a unique charity that has been providing free legal advice and representation for disabled people since 1975. In fulfilling our purpose, fighting injustice for disabled people, we work to challenge the poverty and inequality faced by those with disabilities by securing for them access to justice and to their legal rights.

All the people that DLS helps are disabled people, or family members/carers who contact us on the disabled person’s behalf. They have a variety of impairments or long term limiting health conditions. Many have hidden disabilities such as epilepsy, diabetes, autistic spectrum disorder or mental health problems, which can make daily life, employment and accessing services particularly difficult.

Whether by helpful advice over the phone, the provision of online fact-sheets or full representation at tribunal, we provide a vital service to some 4,000 people each year, many of whom are in distress as a result of discrimination or improper care.

We provide a full service of advice and representation for employment (including disability discrimination) and community care. We also maintain online resources and fact sheets in these areas as well as in relation to Welfare Benefits, Goods and Services discrimination and Higher Education.


DISABILITY RIGHTS UK

http://www.disabilityrightsuk.org

http://www.disabilityrightsuk.org/how-we-can-help/helplines/disabled-students-helpline


DOWN'S SYNDROME ASSOCIATION

http://www.downs-syndrome.org.uk/


BRITISH DYSLEXIA ASSOCIATION

http://www.bdadyslexia.org.uk/


EPILEPSY SOCIETY

http://www.epilepsysociety.org.uk/


FIBROMYALGIA UK (FMA UK)

Supports people living with fibromyalgia.

http://www.fmauk.org/


MACMILLAN CANCER SUPPORT

http://www.macmillan.org.uk/


ME ASSOCIATION

http://www.meassociation.org.uk/


MULTIPLE SCLEROSIS SOCIETY

https://www.mssociety.org.uk/


SCOPE DISABILITY HELPLINE

https://www.scope.org.uk/about-us/contact-us/helpline


TERRENCE HIGGINS TRUST (HIV)

http://www.tht.org.uk/

Last checked Jan 2018

Housing and Homelessness

Turn2us Resources

Other Organisations/Services

England

Shelter England

Scotland

Shelter Scotland

Wales

Shelter Cymru​

 

Last checked: April 2020

Immigration

Turn2us Resources

Your Situation: Migrant

Other Organisations/Services

The following charities provide information and support to refugees and asylum seekers:

 

 

Updated: April 2020

Mental Health

MIND 

Provide information and on types of mental health problems.

Samaritans phone: 116 123 email: jo@samaritans.org.uk

Safe place for you to talk any time you like, in your own way – about whatever’s getting to you. Open 24 hours a day, seven days a week, all year around.

Saneline 0300 304 7000

Out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. 4.30 pm to 10.30 pm, 365 days a year

YoungMinds 

YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.

Updated: April 2020

Tax debt or problems for people on low incomes

TAXAID

http://taxaid.org.uk/

TaxAid is a charity that helps people on low incomes (under £20,000) that HM Revenue & Customs (HMRC can't help) when they get into difficulties with their tax affairs.

TaxAid helps people on low incomes to understand the bits of the tax system that apply to them (safely ignoring the confusing 98% that don’t), pay only the right amount of tax and help them resolve crises when things go wrong.

TaxAid runs a national helpline, and provides face-to-face services in London, Manchester, Birmingham, and Newcastle upon Tyne. It also gives advice by email and provides information on its website.

 

Older People

Turn2us Resources

Your Situation: Older Person

Other Organisations/Services

Information and Advice for Older People

The following charities/services help older people:

Housing for older people

Elderly Accommodation Counsel (EAC)

Provides information and advice on housing options for older people.

Updated: April 2020

Students

STUDENT FINANCE

https://www.gov.uk/browse/education


NATIONAL UNION OF STUDENTS

http://www.nus.org.uk/


DISABLED STUDENTS HELPLINE (part of Disability Rights UK)

http://www.disabilityrightsuk.org/how-we-can-help/helplines/disabled-students-helpline

Last checked Jan 2018

Travel/Transport

Young People

THE MIX

(essential support for under 25s)

http://www.themix.org.uk/

Last checked Jan 2018

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Coronavirus help

Find the support and information you need relating to money and Coronavirus.

Coronavirus support
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Check benefit entitlement

Use the Benefits Calculator to find out which welfare benefits you may be entitled to.

Use the Benefits Calculator
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Search for a grant

Use the Grants Search to find out what charitable funds you may be eligible for.

Use the Grants Search