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  • Challenging a Personal Independence Payment (PIP) Decision

    If you are unhappy with the outcome of your claim for Personal Independence Payment (PIP), what you can do about it depends on what you are unhappy about. This may include asking for the decision to be looked at again, an appeal or tribunal.

  • Challenging an Employment and Support Allowance Decision

    If you think an Employment and Support Allowance decision is wrong, either because you have been refused it or have not been put in the support group, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This gu...

  • Challenging a Tax Credit decision

    If you think a tax credit decision is wrong, you may be able to: - Ask for an explanation - Challenge the decision. You can challenge the decision by asking the decision to be looked at again or, if this doesn't work, appealing against the decision. This guide takes ...

  • Water schemes

    If you are struggling to pay water bills, find out about the various schemes and grants that may be available to help towards the cost of water.

  • Energy schemes

    If you are struggling to pay your energy bills, find out about the various schemes and grants that may be available to help towards the cost of energy.

  • Challenging a Budgeting Loan decision

    If you think a Budgeting Loan decision is wrong, you may be able - Ask for an explanation - Have the decision looked at again - Have the decision looked at by the Independent Case Examiner's office This guide takes you through these options.

  • Energy Efficiency Measures

    If you need help with energy efficiency improvements in your privately owned or rented home, there are a number of schemes that may be able to help

  • Challenging a Child Benefit or Guardian's Allowance decision

    If you think a Child Benefit or Guardian's Allowance decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options.

  • Challenging a Housing Benefit decision

    If you think a Housing Benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options for England, Scotland and Wales.

  • Fuel Poverty

    Find out more about the factors that contribute to fuel poverty and the help that might be available to you