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  • Challenging a Child Benefit or Guardian's Allowance decision

    If you think a Child Benefit or Guardian's Allowance decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options.

  • Challenging a Housing Benefit decision

    If you think a Housing Benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options for England, Scotland and Wales.

  • Fuel Poverty

    Find out more about the factors that contribute to fuel poverty and the help that might be available to you

  • Complaints about your benefits claim

    You have the right to expect a reasonable standard of service from the people dealing with your benefit claim. Service includes things such as meeting target times for dealing with claims and providing interpretation facilities. This guide explains when a complaint can be ...

  • Help with health costs

    Find out more about how to get help with health costs.

  • First Tier Tribunal appeals process

    If you appeal against a benefit or tax credit decision a First Tier Tribunal will deal with your appeal. This guide goes through the process of what happens after your appeal is received.

  • Hospital and benefits

    When you or a member of your family go into or come out of hospital, the welfare benefits you get may change. What will happen to your benefits depends on the type of benefit you get. A stay in hospital can also affect the benefits your partner or carer gets.

  • National insurance contributions (NIC)

    National insurance is a tax on your earnings that goes into the National Insurance Fund which pays for various benefits. This guide covers some basic information about NIC.

  • Disabled Facilities Grants (England, Wales and Northern Ireland)

    You may be able to get a Disabled Facilities Grant from your local authority for work to your home so you can live an independent life.

  • Help from the local council if you are ill, injured or have a disability

    If you have an illness or a disability, you may need help to continue living at home. For example, you may need someone to come in and help with personal things like washing, dressing. Or you might need equipment to help with mobility or daily tasks. These services can be p...