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  • How do I apply to the Armed Forces Compensation Scheme?

    You should contact Veterans UK to get a claim form. They will also help you fill it in. You should claim no later than seven years after the injury or illness, unless you’re claiming for an illness that started later (sometimes known as a ‘late onset illness’). You can ca...

  • How do I challenge an Armed Forces Compensation Scheme Decision?

    If you do not agree with your Armed Forces Compensation Scheme (AFCS) claim decision, you can ask for the decision to be reconsidered. This means that your claim will be looked at again by a different assessing officer. Requests for a decision to be reconsidered must be made ...

  • Armed Forces Compensation Scheme and Motability

    You can use some of your payment (an amount equivalent to the Disability Living Allowance high rate mobility component or Personal Independence Payment enhanced rate mobility component) towards the hire or hire-purchase of a vehicle through the Motability scheme. You usually ...

  • What is Universal Credit (UC)?

    Universal Credit is a means-tested benefit for people of working-age who are on a low income. It replaces six existing means-tested benefits:Income SupportIncome-based Jobseeker’s Allowance (JSA)Income-related Employment and Support Allowance (ESA)Housing BenefitChild Tax Cr...

  • What activities will I have to do when claiming Universal Credit?

    From March, the usual requirement to look for work was temporarily suspended due to coronavirus. This suspension has now been lifted and you will be expected to look for work. If you claimed Universal Credit recently, you might not have a claimant commitment in place. A w...

  • How do I claim Disability Living Allowance (DLA)?

    Phone the Disability Living Allowance helpline for a claim form: Telephone 0800 121 4600 Textphone 0345 722 4433 Monday to Friday, 8am to 6pm Or you can download a claim form from the Gov. UK website Phone the Disability and Carer’s Service for a claim form: Telephone...

  • What is Pension Credit?

    Pension Credit is a means-tested benefit for people on a low income who have reached the Pension Credit qualifying age. Pension Credit has two parts – Guarantee Pension Credit and Savings Pension Credit. You may be able to get one or both parts depending on your circumstance...

  • How do I challenge a Budgeting Loan/Advance decision?

    If you disagree with the decision made on your application, you can request a review by writing to Jobcentre Plus within 28 days of the decision. You will need to explain why you think the decision is wrong. If you still think the decision is wrong after the review, you can a...

  • What is a Benefit Overpayment?

    This guide does not apply to overpayments of Universal Credit, New Style Jobseeker's Allowance (JSA) or New Style Employment and Support Allowance (ESA). If you have been overpaid any of these benefits, please use our guide on Overpayments under the Universal Credit system. An...

  • What should I do if I think that I have been overpaid?

    If you think you are being overpaid or your award of benefit is incorrect, you should notify the office paying the benefit in question of any error as soon as possible. If you are unsure whether the amount you receive is correct, seek advice from a benefits adviser. Don’t del...