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  • Armed Forces Compensation Scheme and Motability

    You can use some of your payment (an amount equivalent to the Disability Living Allowance high rate mobility component or Personal Independence Payment enhanced rate mobility component) towards the hire or hire-purchase of a vehicle through the Motability scheme. You usually ...

  • How do I claim Disability Living Allowance (DLA)?

    Phone the Disability Living Allowance helpline for a claim form: Telephone 0800 121 4600 Textphone 0345 722 4433 Monday to Friday, 8am to 6pm Or you can download a claim form from the Gov. UK website Phone the Disability and Carer’s Service for a claim form: Telephone...

  • How do I challenge a Budgeting Loan/Advance decision?

    If you disagree with the decision made on your application, you can request a review by writing to Jobcentre Plus within 28 days of the decision. You will need to explain why you think the decision is wrong. If you still think the decision is wrong after the review, you can a...

  • What is a Benefit Overpayment?

    This guide does not apply to overpayments of Universal Credit, New Style Jobseeker's Allowance (JSA) or New Style Employment and Support Allowance (ESA). If you have been overpaid any of these benefits, please use our guide on Overpayments under the Universal Credit system. An...

  • What should I do if I think that I have been overpaid?

    If you think you are being overpaid or your award of benefit is incorrect, you should notify the office paying the benefit in question of any error as soon as possible. If you are unsure whether the amount you receive is correct, seek advice from a benefits adviser. Don’t del...

  • Young carers

    If you are aged 16+ and are caring at least 35 hours a week for a person who is ill or has disabilities, you may qualify for Carer’s Allowance and/or Universal Credit. There are certain other conditions you must fulfil, such as not being in full-time work or education, so you...

  • What is New State Pension?

    New State Pension is money paid to people who reach state pension age on or after 6 April 2016. If you reached state pension age before 6 April 2016, you may be entitled to the Basic State Pension. You can check the date that you reach state pension age on the government webs...

  • What if I don't think I've been overpaid?

    If you do not agree that you have been overpaid you can ask for this to be looked at again and appeal against the decision. See our Challenging Decisions information. The decision letter about the overpayment should include a breakdown of: How much you were overpaid each week...

  • Civil penalties for benefit overpayments

    The Department for Work and Pensions (DWP) have the power to impose a fixed rate civil penalty on some claimants who have been overpaid a social security benefit. The civil penalty is £50. It will be added to the total amount of the overpayment and will be recovered by the sa...

  • Will I have to repay the overpayment?

    You will always have to repay overpayments under the Universal Credit system. It does not matter what caused the overpayment. You can still argue that there never was an overpayment. Peter’s employer made a mistake when reporting his income and because of this Peter was paid ...