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  • How much Discretionary Housing Payment will I get?

    Your local authority will decide whether to award a Discretionary Housing Payment, how much to award, and for how long. The amount you get could cover all or part of your shortfall in rent or the costs of taking up a tenancy. A Discretionary Housing Payment is not included in...

  • How much Housing Benefit will I get?

    It can be complicated to work out how much Housing Benefit you might get. You can use the Turn2us Benefits Calculator which will calculate how much Housing Benefit you may be entitled to. If you get benefits like Income Support, income-related Employment and Support Allowance...

  • How do I challenge a Winter Fuel Payment decision?

    If you disagree with the decision made on your claim you can usually ask for it to be looked at again known as a 'mandatory reconsideration'. If you still disagree with the further decision you can then appeal to an independent tribunal. The time limits are strict, you will u...

  • How do I challenge a Basic State Pension decision?

    If you are unhappy with a decision about your Basic State Pension, then you can find out the reasons for it, or ask that it is changed.  Any decision about your Basic State Pension will be sent to you by letter. The date at the top of the letter is the decision date, which yo...

  • What is Benefit or Tax Credit fraud?

    Benefit or Tax Credit fraud is an offence which may be committed by either making:a) False representation for claiming benefits or tax credits This means that you give information or evidence which you know to be false, or Fail to notify a change in your circumstances which y...

  • How do fraud investigations work?

    The Department for Work and Pensions (DWP), local authorities and HM Revenue and Customs (HMRC) have powers to make investigations in order to detect and prevent fraud. These authorities may share information about you with each other. They may also have the right to gain acc...

  • How do I avoid an overpayment of benefit?

    There are a number of ways you can help to avoid the risk of an overpayment: Make sure that you provide accurate information and answer questions correctly when you make a claim; answer questions from the benefit office; or report a change in your circumstances Read letters a...

  • Charitable funds

    If you are on a low income, you may be able to get help from a charitable fund (both those relating specifically to water companies and others such as occupational charities) depending on your personal circumstances, background and needs. You can use the Turn2us Grants Searc...

  • Water companies (Scotland)

    Domestic households in Scotland are all provided with water by Scottish Water unless there is a separate private source like a spring or a borehole. If your home doesn’t have a water meter, and you are not on a private water supply, then your local council will bill and colle...

  • Ask for an explanation

    You don’t have to ask for an explanation of the decision but you may want to if you are unsure whether the decision is right or if you want more information to help you challenge the decision. Contact the benefit office using the contact details on your decision letter and as...