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  • Ask for an explanation

    You don’t have to ask for an explanation of the decision; you can ask to have the decision looked at again straight away. You should ask for an explanation of the reasons for the decision if you don't know whether the decision is right or if you want more information to ...

  • Have the decision looked at again

    If you think a Council Tax Support decision is wrong, you should ask the local authority to look at the decision again. Write to your local authority using the contact details on your Council Tax bill and ask them to look at the decision again. Make sure you include the follo...

  • Coping with rising energy bills

    If you live in England, Scotland or Wales, there are lots of different companies supplying energy so you can choose to buy your gas and electricity from those that offer you the best deal.  The Citizens Advice website has information about energy (NB: Make sure you look a...

  • Grants and Schemes

    There are various grants and schemes available to help you cover the cost of fuel bills and make your home energy efficient.Winter Fuel Payments: This is a payment made to people who have reached Pension Credit ageCold Weather Payments:  If you are on certain benefits, you ma...

  • Useful resources

    Turn2us has information on Energy schemes and Water schemes The energy regulator Ofgem's website has information and support for consumers.The Citizens Advice website has information to help you get the best energy deals, apply for energy-related grants and discounts, make en...

  • What is Help with health costs?

    If you are on a low income, on certain benefits, or fit other criteria, you, your partner and children might get help with National Health Service (NHS) costs including prescriptions, sight tests, dental treatment and travel to receive NHS treatment. Applies to: England, Wal...

  • Can I get Help with health costs?

    You will qualify for full help with health costs if you get:Income Supportincome-related Employment and Support Allowance(ESA)income-based Jobseeker’s Allowance (JSA)the guarantee credit part of Pension CreditUniversal Credit if you live in Wales. If you live in England o...

  • What help does it provide?

    If you qualify for full help with NHS charges, you, your partner and your children get: Free prescriptions in England (they are free in Scotland and Wales) Free dental treatment and check-ups Free sight tests Vouchers for glasses or contact lenses (optical vouchers) Travel co...

  • How do I make a claim for Help with health costs?

    If you qualify for free prescriptions, claim help by filling in the back of your prescription form If you qualify for free dental care, sign the form they give you when you go for treatment If you qualify for free sight tests, when you go for a sight test, tell the optician i...

  • How do I challenge a Help with health costs decision?

    You can ask for a formal review of the decision on your claim by writing to the;   Review Section at the NHS Business Services Authority   Telephone:          0300 330 1343 (low income scheme)                             0300 330 1341 (medical and maternity exemption cer...