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  • Help with housing costs - Partner in prison

    If your partner was the one claiming benefits before, and they are no longer entitled to the benefit, you will need to make your own claim for help with your rent. Most people will need to claim Universal Credit, unless they fall into one of the groups who cannot claim Univer...

  • Child benefits - Partner in prison

    If your partner was claiming Child Benefit for a child you now have responsibility for, they can transfer the claim to you. For Child Tax Credit you will have to make a new claim if you now have responsibility for the child. If you are already claiming Universal Credit you sh...

  • Update MyTurn2us Account or Add Users

    Updating your accountDeleting your personal profileAdd user When your charity's account with Turn2us is created, we also set up a 'provider user' account in the name of someone from your organisation who is the grants contact. This gives them login details that they can use to...

  • Benefit Changes Timetable 2016

    Please note that information about some of these changes may be limited at present and also subject to further change. Although some will happen quickly, others may be introduced gradually over several years. If you are worried about how you may be affected you should discuss...

  • How do I challenge a New State Pension decision?

    If you are unhappy with a decision about your New State Pension, then you can find out the reasons for it, or ask that it is changed.  Any decision about your New State Pension will be sent to you by letter. The date at the top of the letter is the decision date, which you ne...

  • Universal Credit (UC) roll-out 2017

    From 12 December 2018, the Universal Credit full digital service will have been rolled out to all postcode areas of the UK.  Full digital service areas have replaced  live service areas. The live service areas stopped taking new claims for Universal Credit on 31 December ...

  • Universal Credit (UC) roll-out 2018

    From 12 December 2018, the Universal Credit full digital service will have been rolled out to all postcode areas of the UK.  Anyone in a full digital service area who is working age can start a claim for Universal Credit, as long as they don't have three or more children. Any...

  • Socialise

    Engaging with other people face to face is a daily living activity. Add the points you score for this activity with the points you score for other daily living activities to find out if you may be entitled to the daily living component of Personal Independence Payment (PIP). ...

  • Getting treatment

    Managing therapy or monitoring a health condition is a daily living activity. Add the points you score for this activity with the points you score for other daily living activities to find out if you may be entitled to the daily living component of Personal Independence Payme...

  • Reasons to have a will and keep it up to date

    An up to date Will gives peace of mind that your loved ones are looked after and it’s the only way to ensure your wishes are followed. At an already difficult time a Will allows you to make your wishes known to family. It also prevents your loved ones having to go through...