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  • Challenging a Universal Credit decision

    If you think a Universal Credit decision is wrong, you may be able to ask for an explanation, have the decision looked at again or appeal against the decision

  • Armed Forces Compensation Scheme

    The Armed Forces Compensation Scheme provides financial help if you have an illness or injury caused by service in the Armed Forces on or after 6 April 2005.

  • Basic State Pension

    Basic State Pension is money paid to people who reached state pension age before 6 April 2016.

  • Bereavement Support Payment

    Bereavement Support Payment is a benefit paid to widows, widowers, or surviving civil partners who are bereaved on or after 6 April 2017.

  • Carer's Credits

    Carer's Credits mean carers can be ‘credited’ with Class 3 national insurance contributions to help them qualify for other benefits which they may not otherwise have been eligible for if their caring responsibilities prevented them from being able to work and pay national insu...

  • Challenging a Budgeting Loan decision

    If you think a Budgeting Loan decision is wrong, you may be able - Ask for an explanation - Have the decision looked at again - Have the decision looked at by the Independent Case Examiner's office This guide takes you through these options.

  • Challenging a Child Benefit or Guardian's Allowance decision

    If you think a Child Benefit or Guardian's Allowance decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options.

  • Challenging a Housing Benefit decision

    If you think a Housing Benefit decision is wrong, you may be able to: - Ask for an explanation - Have the decision looked at again - Appeal against the decision This guide takes you through these options for England, Scotland and Wales.

  • Challenging a Personal Independence Payment (PIP) Decision

    If you are unhappy with the outcome of your claim for Personal Independence Payment (PIP), what you can do about it depends on what you are unhappy about. This may include asking for the decision to be looked at again, an appeal or tribunal.

  • Challenging a Tax Credit decision

    If you think a tax credit decision is wrong, you may be able to: - Ask for an explanation - Challenge the decision. You can challenge the decision by asking the decision to be looked at again or, if this doesn't work, appealing against the decision. This guide takes ...