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  • What if I don't think I've been overpaid?

    If you do not agree that you have been overpaid you can ask for this to be looked at again and appeal against the decision. See our Challenging Decisions information. The decision letter about the overpayment should include a breakdown of: How much you were overpaid each week...

  • Civil penalties for benefit overpayments

    The Department for Work and Pensions (DWP) have the power to impose a fixed rate civil penalty on some claimants who have been overpaid a social security benefit. The civil penalty is £50. It will be added to the total amount of the overpayment and will be recovered by the sa...

  • How is an overpayment recovered

    When you have been overpaid benefits, the repayments can be taken from you by: Making deductions from your benefit payments Taking it out of benefits that are owed to you, such as arrears Taking amounts directly out of your wages Getting a court order for debt recovery. I...

  • Will I have to repay the overpayment?

    You will always have to repay overpayments under the Universal Credit system. It does not matter what caused the overpayment. You can still argue that there never was an overpayment. Peter’s employer made a mistake when reporting his income and because of this Peter was paid ...

  • What will happen if I have been overpaid?

    If you have been overpaid, the benefit office will work out how much you should have been getting. They will work out how much you were overpaid by and they will ask you to pay back the extra money you received. The benefit office will also decide whether you need to pay a ci...

  • What should I do if I think I have been overpaid?

    If you think you are being paid too much benefit you should tell the Department for Work and Pensions (DWP) straight away. This is because the longer you leave it the more money you will have to pay back.  If you aren’t sure if you are being paid too much benefit, you should ...

  • What is an overpayment under the Universal Credit system?

    An overpayment under the Universal Credit system is an overpayment of Universal Credit, New Style Jobseeker's Allowance (JSA) or New Style Employment and Support Allowance (ESA). An overpayment means that you have been paid more benefit than you were entitled to. This can hap...

  • Carers

    If you are a carer and you live in the same property as the person you care for, you might be able to get a discount on Council Tax. You will need to provide more than 35 hours per week care. The person you care for needs to be getting one of these benefits: •    Disability ...

  • People with Disabilities

    People who need a larger house because of their disabilities or the disabilities of a member of their family can apply to their Council for the Disabled Band Reduction scheme. If you qualify for this, you will be charged Council Tax at a lower rate.  You will need to show...

  • Students

    Full time students do not have to pay Council Tax. For Council Tax discounts, full time students are people on a course that: Lasts at least one year, and Means you are supposed to spend at least 21 hours per week studying Or people who are under 20 and on a course that: Lead...