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  • Can I get an Early Learning Payment?

    Applies to: Scotland You can get an Early Learning Payment if:You live in Scotland; andYou are receiving any of these benefits Universal Credit; orChild Tax Credit; orWorking Tax Credit; orIncome Support; orIncome-based Jobseeker's Allowance (JSA); orIncome-related Employme...

  • Can part-time students claim Universal Credit?

    If you are a part-time student, you can only claim Universal Credit if your course does not stop you from doing your work related activities. What your work related activities are will depend on your circumstances. If you are expected to look for work and be available for wor...

  • What are Universal Credit sanctions?

    When you claim Universal Credit, you will be set certain things you have to do in order to get your Universal Credit payments. This is called your Claimant Commitment or your Work Related Requirements.  What these are will depend on your circumstances.  If you don’t do someth...

  • Can I get any help during the sanction?

    If you have been sanctioned and are struggling to manage without your full Universal Credit payments, you can apply for a hardship payment. A hardship payment is a loan from the Department for Work and Pensions (DWP), which you will have to pay back through deductions from yo...

  • What if I don't think I should have been sanctioned?

    If you do not think you should have been sanctioned, you should challenge the decision. There is a two-step process for challenging decisions. First, you will need to request mandatory reconsideration. You can do this through your journal or over the phone. You should explain...

  • How long will a Universal Credit sanction last?

    The length of the sanction depends on what you are expected to do to get your Universal Credit and what you did to get the sanction. If you fail to apply for a job or fail to accept a job that is offered to you or if you leave your job without a good reason, you may get a hig...

  • Getting your first payment

    Verify your identity Once you have submitted your claim, you will be asked to verify your identity using the government’s Verify service. Not everyone can use the Verify service and if it doesn’t work for you, you will have the opportunity to verify your identity at the jobc...

  • Can apprentices claim benefits?

    Yes, apprentices are eligible to claim benefits. Which benefits you might be entitled to will depend on your circumstances. If you are over 18, you can use our Benefits Calculator to see what help you might be entitled to. If you are under 18, read our guide on Young People a...

  • How will apprenticeship earnings be treated?

    Your earnings from your apprenticeship will be treated just the same as earnings from any other kind of employment. They will be taken into account when working out how much benefit you’re entitled to.

  • What is a Funeral Support Payment?

    A Funeral Support Payment can help cover funeral costs for people who need to pay for a funeral and who live in Scotland and receive certain benefits. You don't have to pay back a Funeral Support Payment. It can be used for funerals for adults and children, including stillbor...