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  • How long will a Universal Credit sanction last?

    The length of the sanction depends on what you are expected to do to get your Universal Credit and what you did to get the sanction. If you fail to apply for a job or fail to accept a job that is offered to you or if you leave your job without a good reason, you may get a hig...

  • Getting your first payment

    Verify your identity Once you have submitted your claim, you will be asked to verify your identity using the government’s Verify service. Not everyone can use the Verify service and if it doesn’t work for you, you will have the opportunity to verify your identity at the jobc...

  • Do I need to claim Universal Credit?

    If you are already claiming any of the benefits that Universal Credit replaces, you can carry on getting your benefits. If you have any change of circumstances that means your existing claims for these benefits ends, you won’t be able to make new claims for any of the benefit...

  • Can apprentices claim benefits?

    Yes, apprentices are eligible to claim benefits. Which benefits you might be entitled to will depend on your circumstances. If you are over 18, you can use our Benefits Calculator to see what help you might be entitled to. If you are under 18, read our guide on Young People a...

  • How will apprenticeship earnings be treated?

    Your earnings from your apprenticeship will be treated just the same as earnings from any other kind of employment. They will be taken into account when working out how much benefit you’re entitled to.

  • What is a Funeral Support Payment?

    A Funeral Support Payment can help cover funeral costs for people who need to pay for a funeral and who live in Scotland and receive certain benefits. You don't have to pay back a Funeral Support Payment. It can be used for funerals for adults and children, including stillbor...

  • Food banks (foodbanks)

    Food banks (sometimes spelt foodbanks), largely run by volunteers, provide emergency boxes of food (usually a supply for a minimum of three days) and offer support for people in a crisis. The food is donated by members of the local community. Many also give personal hygiene i...

  • LivingWithoutCampaign

      Living without household appliances is having a serious impact on people's lives - the #Living. Without campaign wants to change that.

  • Where to get help

    Find out where you can get assistance with the cost of white goods and other household items If you’re struggling with household appliances and furniture, you might be eligible for some financial support. Use our tools and information today to see what could be available.Use ...

  • About the campaign

    Find out the reasons why we are highlighting this important issue The #Living. Without campaign highlights the true scale and impact of appliance poverty in the UK. Our report sets out a series of solutions to help get a fridge, freezer, washing machine and cooker in every ho...