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  • Can I get any help during the sanction?

    If you have been sanctioned and are struggling to manage without your full Universal Credit payments, you can apply for a hardship payment. A hardship payment is a loan from the Department for Work and Pensions (DWP), which you will have to pay back through deductions from yo...

  • What if I don't think I should have been sanctioned?

    If you do not think you should have been sanctioned, you should challenge the decision. There is a two-step process for challenging decisions. First, you will need to request mandatory reconsideration. You can do this through your journal or over the phone. You should explain...

  • How long will a Universal Credit sanction last?

    The length of the sanction depends on what you are expected to do to get your Universal Credit and what you did to get the sanction. If you fail to apply for a job or fail to accept a job that is offered to you or if you leave your job without a good reason, you may get a hig...

  • How much will a Universal Credit sanction be?

    If you are single and over 25, the sanction will be £10.60 per day for as long as your sanction lasts. If you are single and under 25, the sanction will be £8.40 per day for as long as the sanction lasts. Your sanction should not be more than your standard allowance. If y...

  • Getting your first payment

    Verify your identity Once you have submitted your claim, you will be asked to verify your identity using the government’s Verify service. Not everyone can use the Verify service and if it doesn’t work for you, you will have the opportunity to verify your identity at the jobc...

  • Do I need to claim Universal Credit?

    If you are already claiming any of the benefits that Universal Credit replaces, you can carry on getting your benefits. If you have any change of circumstances that means your existing claims for these benefits ends, you won’t be able to make new claims for any of the benefit...

  • What is an apprenticeship?

    An apprenticeship is a type of employment where you get paid time to do training and which leads at the end of the apprenticeship to a qualification. As an apprentice you are treated as an employee and have all the same employment rights as other employees. Apprentices under ...

  • Can apprentices claim benefits?

    Yes, apprentices are eligible to claim benefits. Which benefits you might be entitled to will depend on your circumstances. If you are over 18, you can use our Benefits Calculator to see what help you might be entitled to. If you are under 18, read our guide on Young People a...

  • How will apprenticeship earnings be treated?

    Your earnings from your apprenticeship will be treated just the same as earnings from any other kind of employment. They will be taken into account when working out how much benefit you’re entitled to.

  • Can't pay my rent or mortgage

    If you are worried about being able to pay your rent, first make sure you are getting all the help you’re entitled to. Next, get in touch with your landlord to let them know what is happening. All evictions have been put on hold for March, April and May 2020 because of corona...