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  • Cold Weather Payment

    A Cold Weather Payment is money to help with fuel costs during periods of very cold weather. The period of cold weather must cover seven consecutive days, between 1 November and 31 March, when the average temperature must be zero degrees Celsius or below.

  • Scottish Welfare Fund

    The Scottish Welfare Fund can give grants to people living in Scotland.

  • Fraud Investigations

    Benefit or Tax Credit fraud is an offence which may be committed by making: a) False representation for claiming benefits or tax credits, or b) Dishonest representation for claiming benefits or tax credits Special rules allow for investigation and prosecution where you ...

  • Benefits Overpayment

    Guide to Benefits Overpayments, what they are, why they happen and what you should do if you have been overpaid

  • Tax Credits Overpayments

    This guide explains about tax credit overpayments and what to do if you think you have been overpaid.

  • Challenging a Personal Independence Payment (PIP) Decision

    If you are unhappy with the outcome of your claim for Personal Independence Payment (PIP), what you can do about it depends on what you are unhappy about. This may include asking for the decision to be looked at again, an appeal or tribunal.

  • Challenging a Tax Credit decision

    If you think a tax credit decision is wrong, you may be able to: - Ask for an explanation - Challenge the decision. You can challenge the decision by asking the decision to be looked at again or, if this doesn't work, appealing against the decision. This guide takes ...

  • Water schemes

    If you are struggling to pay water bills, find out about the various schemes and grants that may be available to help towards the cost of water.

  • Challenging a Budgeting Loan decision

    If you think a Budgeting Loan decision is wrong, you may be able - Ask for an explanation - Have the decision looked at again - Have the decision looked at by the Independent Case Examiner's office This guide takes you through these options.

  • Energy Efficiency Measures

    If you need help with energy efficiency improvements in your privately owned or rented home, there are a number of schemes that may be able to help