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Three-quarters of Benefit Claimants Worried about Future Welfare Changes

  • 15/06/2016

New research by the national charity Turn2us has found that almost three-quarters (73%) of low income households claiming means-tested benefits are worried about future changes to the welfare system. This figure was highest amongst those who are unable to work due to disability or long-term illness, with a huge 90% concerned about welfare reform. Significant changes to the benefits and tax credits system are taking place over the next few years.

Worryingly, nearly two-thirds (64%) of households said they would feel more stressed about their financial situation if their benefits were to be cut or reduced, whilst over half (55%) fear they would have to cut back on food.

Furthermore, over two-fifths (43%) said they might struggle to pay their rent or mortgage, and one in two (50%) are concerned they may get in to debt. Over half of families (54%) said they would struggle to provide for their children if receiving less support.

One of the research respondents said: “I just about cope on the benefits I receive and have had to cut down on every expenditure. I have no idea how I would cope if the benefits were reduced or taken away and would feel despair.” 

Another said: “I am a full time carer for my mum and have so much stress and worry on a day-to-day basis. The benefits we receive help me manage and without them I don’t know what we would do.”

Claimants also expressed uncertainty over Universal Credit which is being introduced gradually to replace six means-tested benefits for working-age people. A third (33%) said they feel unsure about this new benefit because of negative stories they’ve heard in the media. 

The new findings are released as part of the Turn2us Benefits Awareness Campaign, which aims to help people in financial hardship to access all the support available to them. The charity’s website – - has a free and confidential Benefits Calculator that reflects the latest welfare changes, so that anyone can check their current entitlements and how to make a claim. 

The website also features information on benefits and other help for different circumstances, and a benefit changes timetable so that people can see if and when they might be affected by the changes taking place in 2016 and beyond.

The charity’s research further demonstrates how crucial welfare support is for those on lower incomes, with 88% of households saying it has had a positive financial impact. In addition, over two-fifths (42%) say it has helped them to remain independent, and nearly a third (30%) report it has relieved some or all of the stress they felt prior to claiming. 

Simon Hopkins, Chief Executive of Turn2us said: “Our new findings reinforce what we hear so often from the people we help – welfare support is a vital lifeline for those experiencing financial hardship, and without it, they would struggle to pay for housing, food and other essentials, and provide for their families.

“It is therefore understandable that there is concern and uncertainty over future welfare reform. We would urge anyone who is worried about their situation to visit our website where they can find the latest information on benefit changes, and check their current entitlements. Anyone who thinks they might see a reduction in their income can also use our free tools to see if they might be eligible for any additional support.”

For more information, please visit


For further information and interviews with Turn2us case studies or spokespeople, please contact:

Emma Lamberton, Communications Manager on or 0208 834 9259

Notes to Editors

  • All figures, unless otherwise stated, are from a survey conducted with Research Now in March 2016. Total sample size was 1,512 adults with annual household incomes of £25,000 and less before tax and deductions. Results were then analysed for those who were claiming means-tested benefits and tax credits, and those who were not claiming any means-tested benefits or tax credits

About Turn2us:

  • Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services – online, by phone and face to face through partners and volunteers
  • The Turn2us website includes a Benefits Calculator to find out what welfare benefits and tax credits you could be entitled to, a Grants Search to find out if you might be eligible for support from over 3,000 charitable funds, and a range of information and resources to help people in financial hardship
  • Turn2us can also provide direct financial assistance through a range of specific funds that are managed directly by the charity, including the Elizabeth Finn Fund which supports people from over 120 different professions
  • For more information, please visit