Talk to someone from Turn2us Head Office
The Turn2us Head Office address is:
200 Shepherds Bush Road, Hammersmith, W6 7NL
We have teams covering the following areas based at our Head Office:
- Commercial Partnerships
- Communications (press and media)
- Digital Services (technical/website content)
- Grants (Turn2us Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust, Edinburgh Trust Community Programme)
- Human Resources
- Face-to-Face Team (working with intermediaries who are working with people in financial need)
- Workshops and presentations
To contact any of these teams, please use the Turn2us online contact us form and select the appropriate option from the "What do you want to talk to us about?" drop-down list.
You can also call our switchboard on: 020 8834 9200
Get support from our Helpline
If you do not have easy access to the Internet and need help to use Turn2us online resources, you can contact our Turn2us Helpline who will be happy to help you.
Call the Turn2us Helpline free on: 0808 802 2000 (9am-8pm Monday-Friday)
Please do not contact our Helpline for Head Office enquiries.
Calls are free for all landlines and for major mobile network providers (including 'pay as you go' phones) - EE, Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Some other mobile networks also offer free calls to numbers with the '0808 80' code. However, this is not guaranteed and we recommended you check with your provider.
If you are a professional working with people in financial hardship and would like to learn how to use the Turn2us tools, you could book one of our Turn2us intermediary workshops. There is also information on how to use your intermediary account in our Intermediaries User Guide.
Technical difficulties with the website
Follow up on a Turn2us Grants enquiry/application
For questions about your Turn2us Grant Application (such as the Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust), please use the Turn2us online contact us form.
You can also call our switchboard on: 020 8834 9200 and ask to speak to your case worker or application officer by name. If you do not have a named worker, and have not had direct contact with a member of the grants team staff, please contact us using the form above.
Find an adviser in my area
Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.
Find out about entitlement to benefits
Find out about eligibility for charitable grants
Find information relating to my particular situation
Read the Your Situation section on our website, which has information about benefits, grants and advice/support resources in relation to many common life situations.
Please note: Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.
Questions about fundraising