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Contact us

Please choose from the list of common topics below or alternatively complete the online contact us form.

What would you like to contact us about?

Talk to someone from Turn2us Head Office

The Turn2us Head Office address is:

200 Shepherds Bush Road, Hammersmith, W6 7NL

We have teams covering the following areas based at our Head Office:

  • Commercial Partnerships
  • Communications (press and media)
  • Digital Services (technical/website content)
  • Finance
  • Fundraising
  • Grants (Turn2us Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust, Edinburgh Trust Community Programme)
  • Human Resources
  • Face-to-Face Team (working with intermediaries who are working with people in financial need)
  • Workshops and presentations
  • Volunteering

To contact any of these teams, please use the Turn2us online contact us form and select the appropriate option from the "What do you want to talk to us about?" drop-down list.

You can also call our switchboard on: 020 8834 9200

Get support from our Helpline

If you do not have easy access to the Internet and need help to use Turn2us online resources, you can contact our Turn2us Helpline who will be happy to help you. 

Call the Turn2us Helpline free on: 0808 802 2000 (9am-8pm Monday-Friday)

Please do not contact our Helpline for Head Office enquiries. 

Calls are free for all landlines and for major mobile network providers (including 'pay as you go' phones) - EE, Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. Some other mobile networks also offer free calls to numbers with the '0808 80' code. However, this is not guaranteed and we recommended you check with your provider.

If you are a professional working with people in financial hardship and would like to learn how to use the Turn2us tools, you could book one of our Turn2us intermediary workshops. There is also information on how to use your intermediary account in our Intermediaries User Guide.

Technical difficulties with the website

To contact us about a technical problem, such as a fault or error on the website that you find while using our online tools, please use our Turn2us online contact us form.

Follow up on a Turn2us Grants enquiry/application

For questions about your Turn2us Grant Application (such as the Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust), please use the Turn2us online contact us form.

You can also call our switchboard on: 020 8834 9200 and ask to speak to your case worker or application officer by name. If you do not have a named worker, and have not had direct contact with a member of the grants team staff, please contact us using the form above.

Find an adviser in my area

Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.

Find out about entitlement to benefits

The Turn2us Benefits Calculator is quick and easy to use and will help you to check your benefit entitlement.

Read the Turn2us Benefits Calculator guidance for further information.

If you have a technical query or there's something wrong with the Benefits Calculator, please use our Turn2us online contact us form.

Find out about eligibility for charitable grants

The Turn2us Grants Search contains details of over 3,000 charitable funds which may be able to support you, depending on your background, circumstances and needs.

Read the Grants Search guidance for further information.

If you have a technical query or there's something wrong with the tool, please use our Turn2us online contact us form.

Find information relating to my particular situation

Read the Your Situation section on our website, which has information about benefits, grants and advice/support resources in relation to many common life situations.

Please note: Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.

Questions about fundraising

Please contact our fundraising team by using the Turn2us online contact us form.

Press/media enquiry

To contact our Communications team, please visit the Turn2us Media Centre page on our website.

Contact us

Use the online form below to contact one of our teams.

Contact Turn2us