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Turn2us Values and Strategy

Read our mission, strategy and values that underpin our vision 

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Turn2us: Fighting UK poverty

Any of our lives can be turned upside down because of an illness, job loss or relationship breakdown. But too often we see these life events trap people in poverty.

We want to stop people being swept into poverty and give practical help to anyone already struggling to cope.

We help people find financial support such as welfare benefits, charitable grants and other support so that they can get their lives back on track. 

Read our full three year strategy

Read our strategy summary

All our work is informed by the following vision, objectives and values.

Our purpose

So everyone has the opportunity to build financial sustainability and thrive, Turn2us offers the information and support people need in the face of life changing events, and collaborates to tackle the causes and symptoms of poverty.

Our objectives

  1. Deliver high-quality, practical programmes that include information and financial support so that people can build their own financial sustainability and thrive.

  2. Deliver even better impact for people facing financial hardship through the co-production of our work with experts who have lived experience, in collaboration with other organisations and through a dedication to insight, evaluation, learning and improvement. 

  3. Build the profile of Turn2us and its work to reach people facing life-changing events and experiencing poverty, and secure support for the work.

  4. Develop our influence on policy, practice and public opinion, tackling the prejudice towards people experiencing poverty and insisting on their fundamental rights to access social security.

  5. Invest in our culture, systems, knowledge and skills.

  6. Maximise our assets and secure income ethically to achieve impact.

Our values

We are compassionate

We never forget that people are at the heart of everything we do.

We are open

We’re proud of what we do and how we do it. We are candid about the facts, and we acknowledge and learn from our mistakes.

We are collaborative

By working with others, and combining their talent and experience with ours, we can achieve more.

We are innovative

We respond to what people need and we’re always looking for new ways to make things better.

We are driven

We are relentless in our fight against poverty. We will make a real difference to everyone we support.