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Universal Credit - How to Claim - Completing your online claim form

This guide will walk you though making a Universal Credit claim

Completing your online claim form

You will see a page with a list of 'to-dos'. You can do these in any order but it is important to check the information you put on each screen before pressing continue.

If you think you have made a mistake when you entered your information, you will have a chance later on to go back and correct it. However, you can’t do this until you have completed all sections of the claim. You might find it helpful to use a pen and paper to make a note of any questions you want to go back to.

Please read the sections below

You will need information ready about how much rent you pay and how much any service charges are. If you don’t know this, you should ask your landlord.

Make sure you put down the full amount of rent, not any top up you pay, and not any amount you pay to cover arrears.

If you share your home with flatmates, you should put the total amount of rent you all pay, not your share of the rent.

You will also be asked what kind of tenancy you have. If you aren’t sure whether you rent from a council, a housing association or a private landlord, you should ask your landlord. You will also need to provide contact details for your landlord. If you rent from a private landlord, the jobcentre won’t usually contact your landlord about your Universal Credit application.

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