Head of IT

About this role

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We are looking for an experienced and approachable Head of IT to lead our corporate IT environment and infrastructure, supporting around 100 colleagues working across London, Edinburgh and remotely. You will oversee our Microsoft 365 environment, cybersecurity, connectivity, devices and IT support, while managing our Senior IT Officer and key external suppliers. The role will also lead on data protection, supported by specialist external advice. This is a broad, hands-on role requiring strong technical knowledge, sound judgement and excellent people skills. You will work closely with colleagues across the organisation to ensure our technology is secure, reliable, practical and accessible, and that it supports our hybrid and cloud-based way of working. Microsoft 365 environment, including Teams, SharePoint, Exchange/Outlook, user access, permissions, device management and security. 

About You

You will have strong knowledge of cybersecurity, IT infrastructure, connectivity and the practical needs of a highly hybrid workforce, together with experience of managing suppliers, technology projects and IT support services. You will also have a good understanding of data protection and information governance. The ability to explain technical issues clearly to non-technical colleagues is vital. Just as importantly, you will be approachable, collaborative and solutions-focused, with the judgement and interpersonal skills needed to work effectively across the organisation.

Please read the Head of IT Job Pack for further information.

How to apply

Please apply on the Applied website

Then, the next steps will be:

1. You will then be asked to submit personal details including diversity data. All diversity data will be treated as confidential. Those involved in the selection process will NOT have access to it. The information given by candidates will be solely used for the purpose of improving the recruitment process.
2. As part of the application process, you will be asked to complete some questions which are linked to the requirements of the role. These will be blind-reviewed, and the scoring of these will determine whether you move forward in the process.
3. The closing date for applications is 25th October 2026 at 23:59pm.

Please let us know if you will require any special provision as a result of any disability should you be called for interview.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read our safeguarding policy here.

If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional day of leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of once per week (twice per week preferable for this role). Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please read our privacy policy here.