Universal Credit explained
Whether you are new to Universal Credit, or have an existing claim, we understand it can feel like a daunting and complex process. We are here to support you every step of the way.
On this page we break down Universal Credit into simple steps so that you can easily find all the information you need to understand your options.
Some popular Universal Credit topics
These are some common Universal Credit situations that you may need information on. If one applies to you, you can go straight to that section. If not, we will support you through the Universal Credit claim process with our step-by-step guide below.
Your Universal Credit guide
Check each section to find what's most relevant to your situation. Each information guide includes clear explanations and examples to help you understand your options.
Stage 1: What is Universal Credit and checking if you can get it
Stage 2: Preparing and submitting your claim
Stage 3: Getting your first payment and extra help
Stage 4: Understanding your payments
Stage 5: Managing your claim and reporting changes
Stage 6: Dealing with challenges
Not sure where to begin?
Start here and we'll guide you step by step, from checking if you can claim, through to applying and managing Universal Credit with confidence.
Tools and resources
Access Turn2us tools to help you check your eligibility for benefits and grants, and to find an advice service near you.
Turn2us Benefits Calculator
To check what benefits you might be entitled to quickly and easily, you can use the Turn2us Benefits Calculator.
Grants Search
To find out what help may be available from grant giving charities, you can use the Turn2us Grants Search.
Find an Adviser
To find an adviser in your area, you can use our Find an Adviser tool.