3/4 of Claimants Worried about Welfare Changes


Our new research, released today, has found that almost three-quarters (73%) of low income households claiming means-tested benefits are worried about future changes to the welfare system. This figure was highest amongst those unable to work due to disability or long-term illness, with a huge 90% concerned about welfare reform. 

Worryingly, nearly two-thirds (64%) of households said they would feel more stressed about their financial situation if their benefits were to be cut or reduced, whilst over half (55%) fear they would have to cut back on food.

Furthermore, over two-fifths (43%) said they might struggle to pay their rent or mortgage, and one in two (50%) are concerned they may get in to debt. Over half of families (54%) said they would struggle to provide for their children if receiving less support.

One of the research respondents said: “I just about cope on the benefits I receive and have had to cut down on every expenditure. I have no idea how I would cope if the benefits were reduced or taken away and would feel despair.” 

Another said: “I am a full time carer for my mum and have so much stress and worry on a day to day basis. The benefits we receive help me manage and without them I don’t know what we would do.”

Universal Credit

Claimants also expressed uncertainty over Universal Credit which is being introduced gradually to replace six means-tested benefits for working-age people. A third (33%) said they feel unsure about this new benefit because of negative stories they’ve heard in the media. 

#BenefitsAware campaign

These new findings are released as part of our #BenefitsAware Campaign, which aims to help people in financial hardship to access all the support available to them. Our free and confidential Benefits Calculator always reflects the latest welfare changes, so anyone can check their current entitlements and how to make a claim. 

Our research further demonstrates how crucial welfare support is for those on lower incomes, with 88% of households saying it has had a positive financial impact. In addition, over two-fifths (42%) say it has helped them to remain independent, and nearly a third (30%) report it has relieved some or all of the stress they felt prior to claiming. 

Turn2us Chief Executive's comments

Simon Hopkins, Chief Executive of Turn2us said: “Our new findings reinforce what we hear so often from the people we help – welfare support is a vital lifeline for those experiencing financial hardship, and without it, they would struggle to pay for housing, food and other essentials, and provide for their families.

“It is therefore understandable that there is concern and uncertainty over future welfare reform. We would urge anyone who is worried about their situation to visit our website where they can find the latest information on benefit changes, and check their current entitlements. Anyone who thinks they might see a reduction in their income can also use our free tools to see if they might be eligible for any additional support.”