Become a Turn2us Associate Trainer


Are you an experienced trainer living in the West Midlands, South West England or Northern Ireland? We are looking for experienced facilitators with awareness of the current UK benefits system to join our team of Associate Trainers on a self-employed, freelance basis.

You will be passionate about fighting poverty in the UK and Ireland. You will also have a high level of interpersonal skills, particularly in respect of providing excellent customer care.


Turn2us is a national charity providing practical help for people on low incomes who are struggling financially.

We help people gain access to welfare benefits, charitable grants and support services. We do this through our website, which contains interactive, online tools such as our Benefits Calculator and Grants Search, and helpline.

We also provide training workshops, run by our Associate Trainers, to our intermediary partners so they can provide face-to-face advice using our online tools.

Through our national workshops, our Associate Trainers train around 2,000 intermediaries each year on our Benefits Calculator and Grants Search tools. These intermediaries in turn go on to help an estimated 50,000 people a year by using our website services.

The Associate Trainer role

Our Associate Trainers ensure participants of Turn2us workshops know how to:

  • Use the Benefits Calculator and carry out a better off calculation

  • Have an understanding of Turn2us Grant giving and the Charity’s main funds

  • Find relevant grants using the Grant Search

  • Navigate the website to find other information

  • Use a MyTurn2us account to store benefits calculations and manage multiple grant applications and enquiries

  • Give feedback about the Turn2us services.

Associate Trainers are self-employed freelancers and are responsible for their own tax and national insurance payments. Hours are not guaranteed because of the nature of our work.

Being an Associate Trainer allows you flexibility to enable you to schedule Turn2us training around other personal and professional commitments. You will have a contract for service, setting out expectations and requirements, with a cancellation fee paid if Turn2us cancels a workshop within specified timescales.

About you

You will be an experienced training facilitator with an awareness of the current UK benefits system. You will be passionate about fighting poverty in the UK and Ireland and will have a high level of interpersonal skills, particularly in respect of providing excellent customer care.

You will be able to engage a range of learning styles to facilitate informative and engaging training sessions.  

You must be a confident internet user and demonstrator of web-based tools to large, varied groups.

You will be experienced in reacting to changing circumstances and will be a quick thinker – ensuring that training sessions are always run professionally. An understanding of the charity sector, particularly with respect to organisations that are working on the frontline, helping people who are struggling with money would be an advantage.

Our commitment to our Associate Trainers

We will provide you with ongoing support, especially in (but not limited to):

  • The early stages to help with preparation and familiarisation of the materials

  • Co-facilitation

  • ‘Keeping in Touch’ sessions

  • Observations

  • Regular updates from Turn2us to enable you to deliver the Turn2us training content and understand the essential contribution the training makes to Turn2us’ development.

We will provide you with opportunities to input to bespoke projects with our partner organisations and will involve you in the review process of our training materials and Turn2us service development.

To apply

To apply, please send your CV and a supporting statement (max. 2 sides A4) which addresses the requirements in the person specification to:

Turn2us is an equal opportunities employer and welcomes applications from members of all communities.

Closing dates:

West Midlands - 6th February
South West England - 15th March
Northern Ireland - 15th March


Please note that due to the high volume of applications we receive only short-listed candidates will be contacted.