Turn2us responds to sharp rise in unclaimed benefits and support 


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New analysis by Policy in Practice out today finds that the total amount of unclaimed benefits and support is now £22.7bn, rising from £19bn last year. 

Responding to report's findings, Claire Atchia McMaster, director of income and external affairs at anti-poverty charity Turn2us, says: 

“At a time when so many people are struggling to afford basic necessities, navigating our benefits system should not be an additional burden. Yet, feedback from the Turn2us helpline indicates that accessing benefits is complicated, inaccessible, and emotionally draining. This complexity prevents millions from claiming vital support, exacerbating financial insecurity and impacting wellbeing. Clearer action from the government is crucial to ensure that this support reaches everyone who needs it.

“We encourage everyone to complete a regular benefits calculation to ensure you are accessing all available support. You can do this on both the Turn2us and Policy in Practice websites. In 2023, 60% of users on the Turn2us Benefits Calculator identified new benefits they were eligible for.” 

Notes to editors  

View the Policy in Practice report: Report: Missing out 2024 - Policy in Practice