Turn2us scoops award for helpline services



Mark Cowan, who works for the Turn2us helpline, was awarded first prize in the highly coveted Helpline Employee of the Year Award. Judges commented: “It really came across how warm and friendly Mark is, he is a credit to his team and organisation.”
“This is an example of someone with a specialist skill but has wider impact on the service as a result of their commitment and values. As well as contributing to some valuable system developments and improvements he positively contributes to the teams energy and effectiveness on all levels.”
Turn2us provides help to people living in financial hardship in the UK and Ireland, it does this primarily through its website but also provides helpline support for those who have difficulty accessing online services.
Head of Helpline services Kirsten McKenzie commented: “We are absolutely delighted that Mark has been given this award in recognition of his hard work for Turn2us. As a charity that supports people living in poverty Mark combines knowledge of what support is available with the compassion and enthusiasm needed to make a difference.”
The Helplines Partnership Awards recognise the achievements and celebrate the successes of member helplines, celebrating improvements helplines have made to people’s wellbeing either locally or nationally. The annual event also highlights ground-breaking technological changes in the way helplines are run as well as recognising the achievements of those helplines, teams and individuals who have responded most successfully to the demands being placed on them.
The Turn2us helpline is provided in partnership with Kura, Kirsten McKenzie added: “Winning this award is a real testament to the relationship we have built and the service we provide. The Turn2us helpline is a vital tool that enables the charity to support those that cannot access our support from the website. Mark gives so much to his role, and in turn this makes a real difference to the lives of so many who are living in financial hardship. This award is very well deserved.”
Notes to Editors:

  • Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services – online, by phone and face to face through partners and volunteers

  • The Turn2us website includes a Benefits Calculator to find out what welfare benefits and tax credits you could be entitled to, a Grants Search to find out if you might be eligible for support from over 3,000 charitable funds, and a range of information and resources to help people in financial hardship

  • Turn2us can also provide direct financial assistance through a range of specific funds that are managed directly by the charity, including the Elizabeth Finn Fund which supports people from over 120 different professions

  • For more information, please visit the Turn2us website