Challenging a Universal Credit decision - Have the decision looked at again
If you think a Universal Credit decision is wrong, you may be able to ask for an explanation, have the decision looked at again or appeal against the decision
- Last reviewed 25 February 2026
Have the decision looked at again
You should ask in your UC journal for decision to be looked at again if you think the decision is wrong.
This is known as a mandatory reconsideration of the decision.
Next steps
Use your Universal Credit journal to request a Asking for a benefit decision to be looked at again. See full definition of the decision.
You can also complete a digital mandatory reconsideration request form or by calling the Universal Credit helpline.
Explain in detail why you think the decision is wrong including any relevant dates.
If you're requesting a Asking for a benefit decision to be looked at again. See full definition by post and providing evidence, ensure that it is by recorded deliver. This is so there is a record of when it was sent and also keep a copy of the letter.
A different decision maker will look at the decision and decide whether it should be changed.
If you are asked for more information or evidence, you should provide this as soon as possible and let them know if there will be a delay.
Time limits
You have one month from the date on the decision letter to ask for the Asking for a benefit decision to be looked at again. See full definition .
You may get longer if you ask for an explanation of the decision to be sent to you.
If you missed the deadline for reasons out of your control, such as illness or bereavement, you may still be able to have your decision looked at again.
Use your Universal Credit journal to explain why you missed the deadline and request an extension.
Possible outcomes
When the decision has been looked at again you will be sent a mandatory reconsideration notice in your online journal, containing the new decision from the DWP.
If they decide the decision is wrong, they will change it.
If they decide that they can’t change the decision, they will write to you to confirm this and tell you if you have a right to appeal.
Keep the A letter which tells the outcome of your Mandatory Reconsideration. See full definition safe, you will need it if you want to appeal against this decision.
If you still think the decision is wrong
You may be able to appeal against the decision. Find out more on the next page.
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