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How we are managed

The charity is governed by a board of trustees who give the charity the benefit of their extensive experience in a non-executive capacity. Our Trustees do this on a voluntary basis.

Turn2us management

Simon Hopkins – Chief Executive

Simon Hopkins has been Chief Executive Officer (CEO) of Turn2us since October 2014, having spent a year as Deputy CEO. He moved into the voluntary sector in 2010, following a career in financial services and central government.

Simon started his career in finance, qualifying as a chartered accountant with KPMG in London. He subsequently held a series of senior financial positions in commerce, specialising in financial strategy, commercial finance and contract compliance as well as related areas, such as business development and service management. He was then Director of Financial Planning and Analysis (FP&A) at HM Revenue and Customs (HMRC) between 2007-10.

Simon publishes and speaks regularly on financial sustainability, leadership and governance.

In 2014 he was the recipient of a special recognition award for his contribution to financial leadership in the third sector and was one of Citywealth's Top 10 charity CEOs for 2016.

Alison Taylor – Director of Operations

Alison joined the charity in 2008 to set up Turn2us services. These award-winning services help over three million people in financial hardship a year. Alison is now responsible for the strategy and delivery of all the charity’s operations - which provide online, contact centre and face-to-face services to help people in financial hardship to access welfare benefits, support from over 3,000 charitable funds and direct grants from the charity, information and guidance.

Alison has almost thirty years’ experience of working in the third sector, local government and health service developing new national, regional and local services, delivering service improvements across a range of settings and managing change across large complex organisations.

Zena Carter – Head of Fundraising

Zena joined Turn2us in 2013 and is responsible for overseeing the charity’s voluntary fundraising activity, including two annual appeals, campaigns, trusts and liveries and much more. Her team also support individual fundraisers in the London Marathon and other runs, sponsored cycle events … and this year a parachute jump!

Contact Zena on 020 8834 9200 or email: zena.carter@turn2us.org.uk to discuss your fundraising ideas or any other aspect of fundraising - from company charitable support to leaving a gift in your will.

Adam Lake – Head of Communications

Adam is responsible for the Communications and Marketing Strategy and works across Turn2us to ensure that the charity is making itself heard effectively.

Adam joined in 2013 and has previously worked for the Press Complaints Commission, where he supported the regulator in the aftermath of the Leveson enquiry. He also has extensive experience in political communications, journalism and publishing.

Adam also provides Press and Communications support for Elizabeth Finn Homes Limited.

Alexa Bagwell – HR Services Manager

Alexa is responsible for managing HR Services, including payroll, for both Elizabeth Finn Homes Ltd and Turn2us. She is also the first point of contact at Head Office for HR support and advice. 
 
Alexa joined Elizabeth Finn Homes Ltd in 2008 as an HR Advisor and was appointed to HR Services Manager in 2012. She is a chartered member of the Chartered Institute of Personnel and Development (CIPD) with over 10 years experience working in HR. During her career, Alexa has worked in the private, public and third sectors. She likes the variety her current role brings through working with both Elizabeth Finn Homes Ltd and Turn2us.

Penny Jerrum – Head of Engagement

Penny leads our face-to-face services which include our partnership working with intermediaries, our workshops on the Turn2us tools and our volunteering programme. 

Penny joined Turn2us in early 2015. She is a qualified project manager with a background in managing services for charities and not-for-profit organisations.

Turn2us is always looking to build relationships with like-minded organisations or individuals.  Please contact her to find out more about partnerships or volunteering opportunities. 

Contact Penny on: penny.jerrum@turn2us.org.uk.

Gillian Clyde-Smith – Head of Digital Services

Gillian is responsible for the digital services department which includes a team of information specialists, welfare benefits specialists and technical developers.

Since starting work for Turn2us in 2013 Gillian has overseen the migration of the Turn2us website to a new CMS system, as well as the launch and ongoing development of the Turn2us benefits calculator. 

Gillian has over 10 years' experience in the digital services profession. Having started her career working agency-side as a Digital Project Manager, she has delivered a range of projects including multilingual sites for HP, social media-integrated campaigns for Global Radio and interactive children's sites for Innocent Drinks.

Kirsten McKenzie – Head of Helpline Services

Dawn Jackson – Head of Grants Services

Gillian Palmer – Head of Finance and Risk

Trustees

Bill Colvin – Chairman of the Board of Trustees

Bill Colvin became a Trustee of Turn2us in September 2009 and Chairman in 2013.

An accountant by background, he has extensive experience in the Care Home Sector and was non-Executive Chairman and Chief Executive Officer of Southern Cross Healthcare plc until 2008. Previously, Bill was Chief Executive of NHP plc and Group Finance Director of British Borneo Oil & Gas plc, amongst other appointments.

Sally O’Sullivan – Deputy Chairman

Sally O’Sullivan joined the Board of Trustees in March 2010 and became Deputy Chairman in 2013.

Sally has had experience as a non-Executive Director in broadcasting, utilities, education and ethics. She was formerly Editor-in-Chief of Ideal Home, Good Housekeeping, Homes & Gardens and other leading UK magazines and has been Founder and Chair of August Media since 2005.

Richard Midmer – Honorary Treasurer

Richard Midmer became a Trustee in June 2014.

Richard began his working life as a civil engineer in the water industry. After a completing an MBA in 1984, he joined the oil business, initially with Esso UK plc which involved a variety of financial and commercial roles in both the UK and the USA over a ten year period.  Subsequently he joined British Borneo Oil & Gas plc where he was appointed Finance Director in 1999.

Following the acquisition of British Borneo in 2000, Richard moved to the Care Homes for the Elderly sector and has since taken on a variety of senior roles including that of Finance Director of NHP plc and Southern Cross plc. He is currently employed by a group of investors as the Asset Manager for a portfolio of ninety care homes for the elderly located throughout the United Kingdom.      

Dr Olivia Curno

Olivia began her professional career in research, gaining her PhD in Evolutionary Biology and lecturing at the Universities of Nottingham and Derby. During this time, she volunteered with a number of charities, including international work and UK charities Crisis and ChildLine. Olivia joined the charitable sector professionally in 2008, working as an evaluation consultant for Parents as First Teachers, before moving into fundraising.

During seven years in fundraising, Olivia has worked across events, corporate, individual and trust fundraising. she has led teams as Head of Fundraising and Communications at Autistica, the UK's leading autism research charity, and in her current role as Director of Fundraising at children's mental health charity Place2Be.

Olivia became a Trustee of Turn2us in April 2016.

Henry Elphick

Henry Elphick is Chief Executive Officer (CEO) of LaingBuisson, the leading healthcare intelligence provider. Previously he spend 20 years in banking and law, most recently as European Joint Head of Healthcare Investment Banking with Jefferies. He has advised boards and investors on a number of high profile transactions across healthcare and social care.

Henry is also an advisor to the International Longevity Centre UK; a solicitor of the Supreme Court of England and Wales; and Chairman of Elizabeth Finn Homes Limited.

Mark Guymer

Mark Guymer is a skilled digital media professional with over 15 years experience within global internet and retail companies. He is Head of Partnerships, Shopping, Vouchers and Mobile for moneysupermarket.com, a FTSE 250 market leading online comparison service, where he has successfully grown revenue, visitors and market share as well as leading and launching the Mobile strategy.

Mark played a key role in bringing an internet start-up to profitability, a company later acquired by eBay for over $600 million.

Catherine Hamp

Catherine Hamp is a career civil servant. Having worked in public service all her life, she has extensive experience in planning, delivering and managing public policy across a range of government departments.

Catherine is currently Head of Working Age Benefits at the Department of Work and Pensions where she is responsible for advising ministers on a wide range of benefit policy issues and liaising with external bodies on disability and poverty issues. She has also led significant change programmes including that to establish the Pensions Regulator and the Child Maintenance and Enforcement Commission.

Neeraj Kapur

Neeraj Kapur is the Group Chief Financial Officer (CFO) of Secure Trust Bank since April 2011. He has over 25 years experience in financial services, including 10 years as the Group CFO of Lombard North Central plc, the largest leasing company in Europe and part of the RBS Group.

Neeraj is a Fellow of the Institute of Chartered Accountants in England & Wales where he is also a member of its governing body, the Council of the Institute of Chartered Accountants in England & Wales, and Chairman of its Financial Services Faculty. He is a Chartered Banker and a Fellow of the Institute of Directors.

Neeraj has a Batchelor of Engineering Degree from Imperial College London and was a pilot in the Royal Air Force before turning to finance. He is also a trustee and governor of Edgeborough Preparatory School and continues to fly ex-military jets.

Jan Leightley

Jan Leightley has over 30 years’ experience working with vulnerable and disadvantaged families. She has held senior operational and strategic roles in local government and the voluntary sector, and is currently Managing Director of Operations with Action for Children, one of the largest children’s charities in the UK.

In this role Jan has responsibility for the delivery of 600 services to over 350,000 children, young people and families in England, Wales, Scotland and Northern Ireland. In addition she leads on business development, performance improvement, safeguarding and service innovation for the charity.

Jan qualified as a social worker. Before she joined the voluntary sector, she worked in practice and management for several local authorities in England and Wales. In her senior management roles in local government, Jan chaired a Local Safeguarding Board; Fostering and Adoption panels; and multi-agency partnership boards.

Jan has contributed to a number of national working parties, reference groups and task groups to develop policy and practice in relation to children and young people. She currently represents Action for Children on professional matters, for example with the regulatory and inspection organisations in the four nations, such as Ofsted and the Care Quality Commission.

Throughout her career, Jan has worked to support the most disadvantaged children and young people to achieve their potential, and to overcome the challenges they face - many of which are caused or compounded by poverty.

Christine Lenihan

Christine Lenihan is a Trustee of the Lloyds TSB Foundation for Scotland and was appointed Chairman in 2009. She has a wealth of experience gained over 30 years in business and commerce, as a senior executive, business founder and advisor.

In other sectors as a Non Executive, a University Governor, Chairman of Learn Direct Scotland, Chairman of NHS 24 and Chairman of the NHS Confederation in Scotland, Christine's breadth of experience, from micro business start ups and corporate life to the highest level public service and charity roles, provide her with an unusually wide range of expertise.

Jeremy Nettle

Jeremy Nettle became a Trustee in 2009. He has 25 years of experience in healthcare in the NHS and Scandinavia – including 15 years in clinical information technology. He is currently a Director for Oracle Corporation Healthcare UK Ltd.

Jeremy has served the community as the 744th Mayor of New Sarum and his appeal supported the 1st Trussell Trust Food bank centre in Salisbury, which is now operating and feeding families in crisis through over 400 foodbanks in towns and cities across the UK.