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Our helpline

The Turn2us helpline is a free, confidential and independent service for people who do not have internet access or need help to use it. 


How Turn2us helpline service can help you

The Turn2us helpline gives information about the following subjects using resources available on the Turn2us website:


If you are not able to access our services on this website, you can speak to one of our helpline staff, who can:

  • Check your entitlement for welfare benefits and give information on how to apply
  • Do a grants search to find charitable funds that may be able to support you, based on your personal circumstances and background
  • Support you with a grant enquiry to a charity
  • Help you if you have a query about using the Turn2us website.

If you need advice

The giving of advice about your personal situation with regard to benefits, grants or managing money is outside the scope of our service. We give information that may refer to your situation, possible actions available to you and points to bear in mind.  

If you would like advice, you can use the Turn2us Find an Adviser tool to find local advisers.

Contacting the helpline

Call us on: 0808 802 2000 (9.00 am - 5.30 pm Mondays-Fridays)

Calls are free for all landlines and for major mobile network providers (including 'pay as you go' phones) - EE, Orange, 3, Vodafone, T-Mobile, Virgin and O2 - charges may apply for other network users. However, this is not guaranteed and we recommended you check with your provider.

Email us at

Write to us: Turn2us, Hythe House, 200 Shepherds Bush Road, London W6 7NL.

A Text Relay service is available for those who are deaf or hard of hearing. 

Turn2us helpline: service provision

Please see Turn2us Website and Helpline: terms and conditions