You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.


Challenging a Tax Credit decision - What are my options for challenging a Tax Credit decision?

If you think a tax credit decision is wrong, you may be able to get the decision changed.

What are my options for challenging a Tax Credit decision?

If you think a tax credit decision is wrong, you may be able to:

  • Ask for an explanation.
  • Challenge the decision.

You can challenge the decision by:

  • Asking the decision to be looked at again; then
  • Appealing against the decision.

This guide takes you through the options.

Tax Credit Overpayments

If you agree you were overpaid but it was not your fault, and you should not have to pay it back, you have to 'dispute' the overpayment rather than challenge it.  You can see more about disputing overpayments in our Tax Credit overpayments guide.  

However, if HM Revenue and Customs (HMRC) say you have been overpaid, you can challenge the decision on your tax credit entitlement if:

  • You think you were entitled to what you received or;
  • You think that the amount of tax credits you were awarded is wrong.

Read more about challenging a decision in this guide.

If you are not sure which to do, you may want to challenge and dispute at the same time, or get advice.

Applies to: England, Northern Ireland, Scotland and Wales.

Advice: If you need advice about a benefits or tax credits decision, you should contact a benefits adviser. You can use our Find an Adviser tool to find a local one.

Reviewed: April 2022

Anything wrong with this page?

Tell us the problem

Please enter your name
Please enter a valid email address
Please enter what you were doing
Please enter what you'd like to report
Please enter the security code shown
Close

Thank you

If you would like to tell us more please visit our contact page

Close

Struggling with Energy and Water bills?

Find out what benefits, grants and other schemes may be available to you.

Read about help with energy and water costs
""

England: Council Tax Rebate April 2022

Read our Frequently Asked Questions guide.

Find out about the Council Tax Rebate

Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Grants Search

Search our database of grant-giving organisations

Search for grants

Find a Local Adviser

Search for your nearest sources of information and advice

Find an Local Adviser