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Complaints about your benefits claim - What might happen as a result of my complaint?

You have the right to expect a reasonable standard of service from the people dealing with your benefit claim. Service includes things such as meeting target times for dealing with claims and providing interpretation facilities. This guide explains when a complaint can be made and how to go about it.

What might happen as a result of my complaint?

If you make a complaint, it may result in:

  • An explanation of how the problem occurred
  • A promise that the problem will be put right, if this is possible
  • A change in procedure to help other people in the future, and could help you if you have to use the same office again
  • Financial compensation,which is only available in some circumstances. 

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