How do I challenge a Scottish Child Payment Decision?
If you disagree with a decision on your claim, you can first ask Social Security Scotland to look at the decision again. This is called a 'redetermination'.
You should be given information with your decision letter on how to ask for a redetermination. If you don't receive this information, you should speak to an adviser. There is likely to be a deadline within which you need to ask for a redetermination. If you miss that deadline, you can still ask for a redetermination. However, you need to explain why your request is late.
If you still disagree with the decision after the redetermination, you can appeal to the First Tier Tribunal. You should receive an appeal form and instructions on how to appeal with the redetermination decision. If you don't, or if you aren't sure how to complete the form, speak to an adviser.