Universal Credit (UC) - How do I challenge a Universal Credit (UC) decision?
Universal Credit is a means-tested benefit payment for people of working-age who are on a low income, out of work or can't work.
- Last reviewed 25 February 2026
Disputes about income
If you think the Government department that is responsible for employment and welfare See full definition has used the wrong amount of income to decide how much Universal Credit to award you, you might need to raise what is called a Real Time Earnings (RTI) dispute. You can ask for this by leaving a note on your journal.
What to do next
If you think a decision made about your Universal Credit (UC) entitlement is wrong, you can contact DWP and ask them to look at the decision again, explaining why you think it is wrong. You also have a right to appeal any decision taken.
Read more in our Challenging a Universal Credit decision guide.
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