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Turn2us Safeguarding Policy Statement

At Turn2us, we promote a proactive response to keeping children and adults safe. Many of the individuals we encounter will be experiencing vulnerable circumstances, due to financial difficulties and we will encourage their active participation in keeping themselves and others safe.

Turn2us Safeguarding Policy Statement

Turn2us is a UK and Ireland charity providing practical help to those struggling to make ends meet. We provide direct help to people in urgent need but also empower individuals to improve their financial position and connect them with all the help available.

Safeguarding is everybody's business and Turn2us is committed to safeguarding everyone involved in our charity and the work we do. We believe that everyone has an equal right to protection from harm, exploitation and abuse, regardless of their age, race, religion, gender, ability, background or sexual identity and especially those who are in vulnerable circumstances and less able to protect themselves.

We will take every reasonable step to provide safe environments for those involved in our charity and the work we do, whether online, over the telephone or face to face. This includes ensuring we act to prevent harm and promote safety in all aspects of our work and take appropriate steps if we have a worry about an adult or child, supporting them whenever this happens.

Our safeguarding commitment

Turn2us will:

  • Respect and empower those we work with regardless of their personal characteristics or life circumstances and promote and prioritise their safety and wellbeing

  • Take reasonable steps to manage risks and keep those involved in our charity and the work we do safe

  • Ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to safeguarding concerns

  • Respond immediately and appropriately where there are concerns, allegations or incidents of harm, exploitation or abuse.

To meet this commitment, we will ensure:

  • All staff and volunteers have access to the Safeguarding Framework, understand their role and responsibilities and can access safeguarding training appropriate to their role

  • There are risk assessments in place for all our activities and services which identify how we reduce or eliminate any risks of harm, exploitation or abuse

  • We recruit all staff, volunteers and associates safely to prevent the employment or deployment of unsuitable individuals. This includes the use of criminal records checks (where appropriate), references and other appropriate forms of safer recruitment good practices

  • Those we work with know how to voice their concerns and where and how to seek help if needed

  • Clear reporting procedures are in place for responding promptly to every safeguarding concerns or allegation, which adhere to safeguarding legislation, guidance and recognised good practice

  • Confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored

  • We work in collaboration with key statutory authorities and other partners when responding to a safeguarding concern

  • Safeguarding practice and guidance is informed, strengthened and improved by on-going learning, review and the views of those we work with.

Turn2us Reporting Safeguarding concerns

Our safeguarding duty of care

At Turn2us we promote a proactive response to keeping children and adults safe.  Many of the individuals we encounter will be experiencing vulnerable circumstances, due to financial difficulties and we will encourage their active participation in keeping themselves and others safe.

This means that Turn2us will:

  • Always act in the best interests of individuals, respecting and involving those who use our services, providing them with safe and appropriate information that meets their needs and supports their rights

  • Will not knowingly act or fail to act in a way that results in harm to others

  • Will provide high-quality services to the best of their ability, acting within their competence and not taking on anything they do not believe they can safely do

  • Treat all safeguarding concerns seriously and report them to the appropriate Designated Safeguarding Managers or the Designated Safeguarding Lead

  • We will work in partnership with other organisations, including statutory services like the police and social care to protect those who have been or are at risk of harm, exploitation or abuse

  • Protect confidential information except where the wider duty of care or the public interest might justify making it known.

What this means for those who use our services?

Those we work with will receive good quality services and support from people who have the skills and abilities to deliver them safely and to a professional standard. This includes our duty to protect them from harm.

Individuals will be treated with dignity and respect; we will be pro-active in seeking their consent to any safeguarding action that affects them, unless they lack the capacity to do so or it would put them at serious risk of harm, exploitation or abuse.

What this means for people in the communities where we work

If we encounter individual cases of harm, exploitation or abuse in communities and places where we work, not related to Turn2us activities, our representatives will refer them on to the appropriate agencies. If the appropriate agencies fail to appropriately respond, we will escalate our concerns by following the local safeguarding procedures.

What is a safeguarding concern?

A safeguarding concern is when you are worried about the safety or well-being of an adult or child because of something seen or heard, or information which has been given to you. A safeguarding concern can also involve a Turn2us representative, or a representative from another organisation, endangering the safety or wellbeing of others

If you have a safeguarding concern

If you are concerned that Turn2us or one of its representatives, is endangering the safety or wellbeing of others please contact: Turn2us Director of Operations on: safeguarding@turn2us.org.uk.

If you are worried about the safety or welfare of an adult, you should call the police (if they are in immediate need of help) or your local adult social care team (at your local council).

If you are worried about the safety or welfare of a child, you should call the NSPCC adult helpline for confidential advice on: 0808 800 5000.

Date of publication: September 2018