You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.

Co-production and involvement at Turn2us

We recognise the value of lived experience of financial hardship. We pay people with lived expertise to help develop our work with us. We call this co-production and involvement.

Want to know more about our approach?

Our approach to co-production and involvement is explained fully in our framework. 

Our purpose

We co-produce our work, so that we learn from one another and so that we can combine the power of Turn2us with the collective power of people with lived experience.

Explore our Co-production framework.

Watch our short video below. 

Video by Abby Bird

How did we create the framework? 

We created our co-production framework following the 4pi National Standards on Involvement from the National Survivors User Network, the UK's only mental health charity who centre the survivor and lived experience voice.



" I helped on the revamp of the Benefits Calculator 2 providing  co-producing team input . It was exhilaratingly creative being part of a wonderful project.” -  Robin

" Working on the impact and programmes group gave me the confidence to apply for employment and I am now working for the first time in six years” - Nia 

"I have been working with Turn2us for a long time and we started with benefit calculator. We changed the whole entire setup and we come up with the most easiest way to look what you are entitled to get from benefits. We made sure that at the words we have used for the benefit calculator should be easy to understand for all.  - Syeda

“I worked on the Turn2us Benefits Calculator project and in meetings with the other panel members would brainstorm ideas for improvements to the Calculator. Each meeting was well guided with tasks and exercises that made me feel both challenged and rewarded. I felt a sense of achievement as the project went along and I was able to see how our ideas were being used to make a better Benefits Calculator. It was very satisfying to see the finished result and I feel grateful to have been part of a such a valuable project”- Sally 

“I'm currently working on the project ‘Surviving not just Thriving’ as a person with a lived experience and this is something I have found to be very helpful as a learning opportunity and also as someone able to contribute to a working definition of what it is to thrive. This team work has enabled me to contribute at all stages with turn to us workers and the researchers  And together we have  enriched the theory of what it looks like to thrive” - Toni


“I took part in the Twitter takeover back in August 2020. I logged into Twitter as one of the Turn2Us team to speak from my point of view on important topics surrounding benefits and stigma attached to them. I fully enjoyed speaking from such an accessible and widely effective platform to address people in need of support or just raise awareness”- Céilí 


“I have supported Turn 2 Us by speaking at various online events. The audiences were donors that financially contribute on a personal and commercial basis to the charity. I found the experience really beneficial for my own personal development and I feel like I can pay something back to Turn 2 Us after receiving support myself”- Faye

“Working on the Benefits Calculator was an eye opening experience for me. It was the best thing I have ever done in my career. I felt respected, listened to and my ideas were actually used, so in turn gave me confidence and showed me what my strengths are. It was amazing!” - Karen

“Working on the demo application for a new, faster and more secure way to verify the financial situation for people applying for grants was so interesting because it allowed me to give my opinion on a slick and easy to use digital version of providing the required documents" - Aneita

Get involved

We are always looking for more people with a lived experience of financial hardship to work with. 

If you’d be interested in working with Turn2us in the future, please send an email to, to let us know.