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Challenging a Personal Independence Payment (PIP) Decision - Get Mandatory Reconsideration Notice

You may be able to have a decision about Personal Independence Payment (PIP) changed.

Last reviewed 19 July 2023

Get Mandatory Reconsideration Notice

The is a letter which tells you if the Department for Work and Pensions (DWP) has changed their decision or not, and why.

You have to ask for a before you can get the . Read about how and when to ask for a on our Ask for a Mandatory Reconsideration page.

How long does it take?

The DWP does not have a deadline for doing the . Some reconsiderations take two weeks, some take several months. 

If you have not received your , it is a good idea to call the DWP after:

  • 2 weeks to check they have logged your  
  • 8 weeks to check how much longer it will take
  • 12 weeks to chase again.

If you are not happy with how long a is taking, you may want to complain or tell your MP.

Phone call

When the DWP are looking again at the decision, they normally phone you to talk about it. If they can’t get through to you, they usually try a few times. 

When the DWP speak to you, you can tell them if there is something else that they should take into account or if you have documents that you think they need to see. 

What happens next

When the DWP have looked again at the decision, they send you a .

You will get two copies of the . Keep them in a safe place. If you appeal, you may need to send one with your appeal form.

If you still disagree with the decision, you can appeal to a Tribunal. Beware that if you challenge a decision, it can be changed to make the PIP award lower or shorter. If you’re not sure whether you should challenge a decision, you can:

You normally have to start your appeal within one month of the date on the .

Read about when and how to appeal to Tribunal on the Appeal to Tribunal page of this guide

Reviewed: February 2022

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