Complaints about your benefits claim - What might happen as a result of my complaint?
This guide explains how to complain about your benefit claim - and when you should use a different process to get the outcome you want
What might happen as a result of my complaint?
If you make a complaint, it may result in:
- An explanation of how the problem occurred
- A promise that the problem will be put right, if this is possible
- A change in procedure to help other people in the future, and could help you if you have to use the same office again
- Financial compensation,which is only available in some circumstances.