Discretionary Assistance Fund Wales - How do I challenge a Discretionary Assistance Fund Wales decision?

If your application is unsuccessful, you’ll receive a letter or an email from the Discretionary Assistance Fund explaining why. If you disagree with the outcome or feel the grant amount doesn’t meet your needs, you can ask for a review of the decision. Follow the instructions in the email or letter you recieved.

If you are still not happy, you can request a Tier 1 internal review. 

Part 1 – Internal Review (Tier 1)

You have 20 days to request an Internal Review. You can do this by:

• Calling – 0800 859 5924
• Emailing – daf.review@necsws.com
• Writing to – Discretionary Assistance Fund, PO Box 2377, Wrexham, LL11 OLG

Internal Reviews typically take:

• 24 hours for Emergency Assistance Payments (EAP)
• up to 15 working days for Individual Assistance Payments (IAP)

Stage 2 – External Review (Tier 2)

If you are not happy with the outcome of the Internal Review, you can ask for an External Review. This usually takes 24 hours for an Emergency Assistance Payments, and up to 15 working days for Individual Assistance Payments (IAP).

If you are still not happy, you can bring a complaint to the Welsh Government. For more information, visit the Discretionary Assistance Fund website.