Help with health costs - How do I challenge a Help with health costs decision?
Find out more about how to get help with health costs.
- Last reviewed 19 March 2026
How do I challenge a Help with health costs decision?
You can ask for a formal review of the decision on your claim by writing to the;
Review Section at the NHS Business Services Authority
- Telephone: 0300 330 1343 (low income scheme)
- Telephone: 0300 330 1341 (medical and maternity exemption certificates)
If there are delays in obtaining a certificate, you can complain to the customer services manager.
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