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Contact us

Please choose from the list of common topics below.

What would you like to contact us about?

Talk to someone from Turn2us Head Office

The Turn2us Head Office address is:

200 Shepherds Bush Road, Hammersmith, W6 7NL

We have teams covering the following areas based at our Head Office:

  • Commercial Partnerships
  • Communications (press and media)
  • Digital Services (technical/website content)
  • Finance
  • Fundraising
  • Turn2us Grants (Turn2us Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust, Edinburgh Trust Community Programme)
  • Human Resources
  • Face-to-Face Team (working with intermediaries who are working with people in financial need)
  • Workshops and presentations
  • Volunteering

To contact any of these teams, please use the Turn2us online contact us form and select the appropriate option from the "What do you want to talk to us about?" drop-down list.

Technical difficulties with the website

To contact us about a technical problem, such as a fault or error on the website that you find while using our online tools, please use our Turn2us online contact us form.

Follow up on a Turn2us Grants enquiry/application

For questions about your Turn2us Grant Application (such as the Elizabeth Finn Fund, Turn2us Response Fund, Edinburgh Trust), please use the Turn2us online contact us form.

If you have a named case worker, you can call our switchboard on: 020 8834 9200 and ask to speak to your case worker or application officer by name.

If you are unable to find the information you need on our website, please call our Helpline on 0808 802 2000 (please note that we are currently experiencing lengthy wait times due to demand). If you do not have a named worker, and have not had direct contact with a member of the grants team staff, please contact us using the form above only.

Please note: Our switchboard team cannot answer any general queries for information about your situation and can only refer you to our website or our Helpline (0808 802 2000). Calls which go directly to the helpline are answered first - referrals from the switchboard number take longer.

If you require specialist advice relating to your situation you can also use our find an advisor tool.

Find an adviser in my area

Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.

Find out about entitlement to benefits

The Turn2us Benefits Calculator is quick and easy to use and will help you to check your benefit entitlement.

If you have a technical query or there's something wrong with the Benefits Calculator, please use our Turn2us online contact us form.

Find out about eligibility for charitable grants

You can use our Turn2us Grants Search to find out about charitable funds that might be able to help you, based on your background, circumstances and needs.

Funds give grants to people in financial need that meet their eligibility criteria for help. This might include occupations, health condition , location, gender, age, religion or nationality.

Use our Grants Search

If you have a technical query or there's something wrong with the tool, please use our Turn2us online Contact Us Form

Find information relating to my particular situation

Read the Your Situation section on our website, which has information about benefits, grants and advice/support resources in relation to many common life situations.

Please note: Turn2us can't give advice about personal benefits or grants issues. If you need personal advice about your specific situation, use our Find an Adviser tool to look for a local adviser to help you.

Update your charity’s information on the Grants Search

If you are from an organisation that is on the Grants Search and something needs to be updated, email

Please include your name, charity name, contact details and the changes you would like us to make.

I want to raise funds for Turn2us

Turn2us is a UK registered charity. We receive no government funding so fundraising is vital. Our work is only possible because of the generosity of our supporters and donors. 

There are many ways you can help us fundraise. See the Support us section  of our website.

You can also complete our Contact Us Form and select: 'I want to raise funds for Turn2us'. Our Fundraising team will then be in touch to discuss how best you can support us..

Or call our fundraising team on:  020 8834 9271

Press/media enquiry

To contact our Communications team, please visit the Turn2us Media Centre page on our website.

Order Turn2us leaflets and posters

If you would like to print copies of our leaflet and order a poster to promote our services to the people you are helping, see our Turn2us Leaflets and Posters page.

Report suspicious activity - fraud - phishing

Turn2us is aware of isolated cases of attempted ‘phishing’ fraud, where fake Turn2us email addresses are being created to promote a high value prize draw that first requires a payment. As a Charity, Turn2us does not operate Prize Draws, so if you do receive such an email, please delete it or forward it to so that we can notify the email provider.

Contact us

Use the online form to contact one of our teams.

Contact Turn2us

Turn2us does not award prize money

Beware of scammers pretending to be Turn2us on social media

Read more about the social media scam