How do I challenge a Budgeting Loan/Allowance decision?
If you disagree with the decision made on your application you can request a review by writing to Jobcentre Plus within 28 days of the decision. You will need to explain why you think the decision is wrong.
If you still think the decision is wrong after the review, you can ask the office of the Independent Case Examiner to review the decision. This review should take no longer than 21 working days.
You may want to get help from an adviser if challenging a decision. You can use our Find an Adviser tool to locate one in your area.
Further information on Challenges and complaints