Complaints about your benefits claim - What if I am unhappy with the response to my complaint?
This guide explains how to complain about your benefit claim - and when you should use a different process to get the outcome you want
What if I am unhappy with the response to my complaint?
If you are unhappy with how the DWP responds to your complaint, you can take the issue to the Independent Case Examiner. If you don't agree with the Case Examiner's response, you can ask your MP to get the Parliamentary and Health Services Ombudsman to look at your complaint.
If you are unhappy with how a council in England responds to your complaint, you can take your complaint to the Local Government Ombudsman.
If you are unhappy with how a council in Scotland or Social Security Scotland responds to your complaint, you can take your complaint to the Scottish Public Services Ombudsman.
If you are unhappy with how a council in Wales responds to your complaint, you can take your complaint to the Public Services Ombudsman for Wales.
If you are unhappy with how the Northern Ireland Housing Executive handles your complaint, you can take your complaint to the NI Public Services Ombudsman.
Updated: Oct 2022
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