Turn2us Benefits Calculator Accessibility Statement

Accessibility statement for the Turn2us Benefits Calculator

This statement covers all of the tool (benefits-calculator.turn2us.org.uk) and any pages on www.turn2us.org.uk which you might use to access the Calculator.

For example, it includes the registration page on www.turn2us.org.uk for advisers who may want to compare multiple calculations for one client.

For full information on the accessibility of www.turn2us.org.uk, please visit the general Turn2us Accessibility Statement.

This website is run by Turn2us. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We've also made the website text as simple as possible to understand.

AbilityNet (opens in a new window) has advice on making your device easier to use if you have are disabled.

How accessible this website is

The Turn2us Benefits Calculator meets WCAG 2.2 AA standards.

Feedback and contact information

How to give us feedback

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact Turn2us's complaints team using one of the following options:

• complaints@turn2us.org.uk
• 020 8834 9200
• or write to us at 33-39 Bowling Green Lane, London EC1R 0BJ

We will respond within 5 days.

How to access the website in different formats

You can download an accessible PDF version of your benefits calculation when you reach your results page.

We are afraid that we don't currently provide calculations in other formats, such as easy read, large print, audio recordings or braille.

Please contact us using the details listed above if you would like to give feedback about this.

Enforcement procedure

Turn2us is a registered charity (207812 / SC040987) which runs this website.

Only public bodies need to include an enforcement procedure which would list how they follow accessibility regulations. So, Turn2us does not have one.

Technical information about this website's accessibility

Compliance status

The Benefits Calculator meets WCAG 2.2 AA standards.

Non-accessible content

Content which is not accessible

We are not aware of any content which is not WCAG 2.2. A or AA accessible on the Benefits Calculator.

Disproportionate burden

Turn2us does not have any issues that we have decided not to implement because they are a disproportionate burden.

Content that is out of scope

Turn2us does not have any content that is out of scope of accessibility requirements.

What we're doing to improve accessibility

Our colour contrast is AA accessible.

We aim to improve this and have AAA accessible colour contrast by the end of March 2026.

We are also investigating how best to notify users that a link is going to open in a new window.

Preparation of this accessibility statement

Shaw Trust produced this statement on 11th June 2025.