Turn2us PIP Helper Accessibility Statement
Find out about the accessibility of the Turn2us PIP Helper.
Accessibility statement for the Turn2us PIP Helper
This statement covers all of the tool (pip.turn2us.org.uk) and any pages on www.turn2us.org.uk which you might use to access the Turn2us PIP Helper.
For example, it includes the registration page on www.turn2us.org.uk, if you choose to register for a Myturn2us account to come back to your saved details.
For more information about our other sites, please visit:
This website is run by Turn2us.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you are disabled.
How accessible this website is
The Turn2us PIP Helper meets WCAG 2.2 AA standards.
However, if you choose to register for a Myturn2us account to return to your entitlement page, the registration form uses Google's reCAPTCHA. This can occasionally cause accessibility issues. Please read Google's reCAPTCHA help guide if there are any problems.
Feedback and contact information
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact Turn2us's complaints team using one of the following options:
- complaints@turn2us.org.uk
- 020 8834 9200
- or write to us at 33-39 Bowling Green Lane, London EC1R 0BJ
We will respond within 5 days.
How to access the website in different formats
You can download:
- an accessible PDF version of your PIP entitlement when you reach your results.
- an accessible, editable PDF diary to record your symptoms, which you can use as evidence for your claim.
We are afraid that we don't currently provide results in other formats, such as easy read, large print, audio recordings or braille.
Please contact us using the details listed above if you would like to give feedback about this.
Enforcement procedure
Turn2us is a registered charity (207812 / SC040987) which runs this website.
Only public bodies need to include an enforcement procedure which would list how they follow accessibility regulations. So, Turn2us does not have one.
Technical information about this website's accessibility
Turn2us is committed to making its websites accessible.
Compliance status
The PIP Helper meets WCAG 2.2 AA standards.
Non-accessible content
Content which is not accessible
We are not aware of any content which is not WCAG 2.2. A or AA accessible on the PIP Helper.
Disproportionate burden
Turn2us does not have any issues that we have decided not to implement because they are a disproportionate burden.
Content that is out of scope
Turn2us does not have any content that is out of scope of accessibility requirements.
What we're doing to improve accessibility
We regularly review the accessibility of the tool, and we also welcome feedback on how to improve it further.
We use third party functionality in some areas, such as using Vimeo to host videos.
This means that accessibility issues that are on them are out of our control. However, when we discover these, we ask the third party to fix them.
Preparation of this accessibility statement
Shaw Trust wrote the accessibility statement for Turn2us on 25th August 2025.
You can see our accreditation on the Shaw Trust website