Help from your energy company
Contacting your energy company is the first step if you find yourself in debt with energy bills.
If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for your energy company so it is vital to talk to them straight away and try to work out a solution.
Energy company charitable trusts
Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search. Once you have done the search on the first page of the tool, use the Water and Energy Funds option at the top of the screen (see screengrab below). You can also find out more by contacting your energy supplier directly.
One Citizens Advice adviser told Turn2us that: "Many people who find themselves in dispute or financial difficulties with their energy supplier are on uncompetitive tariffs or sub-optimal (at the best possible level) payment or billing methods."
If you find it difficult to contact your energy company
Many people find it difficult to approach their energy company when they are struggling to pay bills. If you are unsure, you may find it helpful to talk to a energy advice organisations, such as those listed on the Energy schemes: Useful resources page.
Debt advice organisations
If you need help handling your energy debts, you can seek assistance from debt advice agencies listed on our Turn2us Debt information page.
Last updated: November 2020