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Energy schemes - Help from your energy company

If you are struggling to pay your energy bills, find out about the various schemes and grants that may be available to help towards the cost of energy.

Help from your energy company

If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for your energy company so it is vital to talk to them straight away and try to work out a solution.

Energy company charitable trusts

Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search (Choose 'Fuel Poverty' in the 'Other issues' filter for a quick way to see them) or you can find out more by contacting your energy supplier directly.

One Citizens Advice adviser told Turn2us that: "Many people who find themselves in dispute or financial difficulties with their energy supplier are on uncompetitive tariffs or sub-optimal payment or billing methods."

If you find it difficult to contact your energy company

Many people find it difficult to approach their energy company when they are struggling to pay bills. If you are unsure, you may find it helpful to talk to a energy advice organisations, such as those listed on the Energy schemes: Useful resources page.

 


 

Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator