You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.


Energy schemes - Help from your energy company

If you are struggling to pay your energy bills, find out about the various schemes and grants that may be available to help towards the cost of energy.

Help from your energy company

Contacting your energy company is the first step if you find yourself in debt with energy bills. 

If you are struggling to pay your energy bills, you may worry that your energy supply will be cut off. This is always a last resort for your energy company so it is vital to talk to them straight away and try to work out a solution.

Energy company charitable trusts

Some energy companies have set up charitable trusts to help customers pay for fuel arrears. Some of these are listed on the Turn2us Grants Search. Once you have done the search on the first page of the tool, use the Water and Energy Funds option at the top of the screen (see image below). You can also find out more by contacting your energy supplier directly.

One Citizens Advice adviser told Turn2us that: "Many people who find themselves in dispute or financial difficulties with their energy supplier are on uncompetitive tariffs or sub-optimal (at the best possible level) payment or billing methods."

If you find it difficult to contact your energy company

Many people find it difficult to approach their energy company when they are struggling to pay bills. If you are unsure, you may find it helpful to talk to an energy advice organisation, such as those listed on the Energy schemes: Useful resources page.

Debt advice organisations

If you need help handling your energy debts, you can seek assistance from debt advice agencies listed on our Turn2us Debt information page.

Reviewed: September 2021

 

 

 


 

Anything wrong with this page?

Tell us the problem

Please enter your name
Please enter a valid email address
Please enter what you were doing
Please enter what you'd like to report
Please enter the security code shown
Close

Thank you

If you would like to tell us more please visit our contact page

Close
European Union (EU) Settled Status Form

European Union (EU) Settled Status

Waiting to hear? Missed the deadline? Read our guide to find out what you need to do next.

Find out about European Union (EU) Settled Status

Check benefit entitlement

Find out what means-tested benefits you might be entitled to, including tax credits.

Use the Benefits Calculator

Grants Search

Search our database of grant-giving organisations

Search for grants

Find a Local Adviser

Search for your nearest sources of information and advice.

Find local advice