Warm Homes Network: Energy, bills and benefit advice
You may be entitled to support with your energy bills and rising costs through the Warm Homes Network.
- Last reviewed 08 September 2026
What is the Warm Homes Network?
The Warm Homes Network helps people to:
- access the support they're entitled to
- make their homes more energy efficient
- access advice on benefits, household costs and debt.
The network is a collaboration between Turn2us, Citizens Advice, YES Energy Solutions and Lightning Reach, funded by Cadent and Northern Gas Networks.
Who is eligible for support?
The Warm Homes Network is available to anyone living in the North, Midlands, and East of England as well as London north of the Thames.
How to access support
Speak to an adviser
Get free, expert advice from Citizens Advice and YES Energy Solutions. Fill out the form below to request a call and receive your free energy-saving pack.
An adviser will call you within two working days.
YES Energy Solutions provides financial support such as fuel vouchers, as well as access to funding to improve the energy efficiency of your home and personalised advice on managing energy bills.
Citizens Advice Manchester provides personalised advice on benefits, debt, budgeting, housing, childcare, household bills, and income maximisation.
Explore more schemes and support services
Lightning Reach
This service can connect you to grants, energy support, help with bills, food and essentials from over 2,500 support services.
You'll need to complete a quick form on their website to request a call from Citizens Advice and/or YES Energy Solutions. You can then create a full profile to access support from over 2,500 services.
Get support from Lightning Reach here
Priority Services Register
Energy companies have registers of customers who would be most at risk if their energy was cut off. You can join the Priority Services Register for extra support to keep you warm and safe if there's ever a problem with your gas or electric supply.
If you are over 66, ill or disabled, or have children living at home, ask your energy company if you can be added to their Priority Services Register.
Join the Priority Services Register
Check entitlements
To check your entitlement, use our free and easy-to-use Turn2us Benefits Calculator, Grants Search and PIP Helper tools below.
You can also read our guide to see if any energy schemes or additional support are available to you.
Check benefit entitlement
Find out what means-tested benefits you might be entitled to.
Turn2us PIP Helper
Learn how to manage each stage of your PIP application process with our brand new tool - developed with people who've applied for PIP.
Grants Search
Search our database of grant-giving organisations.
How the Warm Homes Network helped Shelby
Before Shelby*, 64 from Leeds found out about the support available via the Warm Homes Network:
"Things felt difficult and stressful. I was in debt, struggling to pay my bills and I was unsure about what I was entitled to."
Through the Warm Homes Network, funded by Cadent and Northern Gas Networks, Shelby accessed the Turn2us Assistant which referred her to further support from both Citizens Advice and Yes Energy Solutions.
The advisor gave her advice about what she was entitled to, including the single-person discount on council tax. They also helped her manage her budget.
"I was made to feel so relaxed, comfortable and reassured thanks to the advisor. I got all the help and support that I needed."
Support from the Warm Homes Network made a real difference in Shelby's financial circumstances and gave her hope for the future.
"I've gone from feeling uncertain to feeling more settled because I understand my financial circumstances better. I'm now more confident with my bills and managing my debts. I feel much more optimistic about the future, I'm less stressed and sleeping better."
* This is a real story, but a pseudonym has used on request from the person who shared their experiences.
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