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A full digital service area is sometimes called a “full service area” or a “digital service area”.

A full digital service area is an area where everyone who makes a new claim for any of the following benefits, has to claim Universal Credit online instead.  Universal Credit is replacing these benefits:

This currently applies to everyone except people who are responsible for 3 or more children.  They cannot make a new claim for Universal Credit yet, and will have to claim the benefits listed above instead. 

Universal Credit full digital service is gradually being rolled out across the country, until all areas become full digital service areas.

If you live in an area which is not a full digital service area yet, you are in a live service area.  You will only have to claim Universal Credit instead of the above benefits if you meet certain conditions (called gateway conditions). 

To find out if you are in a full digital service area, you can: