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Managing toilet needs or incontinence

A guide on how Personal Independence Payment (PIP) is awarded, the activities you're assessed on and how points are given.

Last reviewed 14 August 2026

Managing toilet needs or incontinence is one of the daily living activities. The points you score for this activity are added to your scores for the other daily living activities.

Check your likely award

Working out how many points you might get can be difficult. The Turn2us PIP Helper takes you through a questionnaire about the PIP activities and gives you an estimate of the award you might be entitled to, so you don't have to work out the points yourself.

Use the Turn2us PIP Helper

Think about whether you can manage toilet needs and incontinence

When considering this activity, think about what help you need most of the time to do it:

  • Safely
  • Well enough (including without experiencing too much pain or exhaustion)
  • Often enough
  • Without taking too long

You get points for the sentence that is true for most of the time, or more than half the time. If more than one sentence is true, you will only get points for the one that is true for the most time. 

You can only score one set of points for managing toilet needs and incontinence - do not add the points together.

No points

You get no points if you can:

  • get on and off the toilet, go to the toilet and clean yourself afterwards without any special aids, or 
  • manage incontinence yourself and you can clean yourself afterwards without any special aids.

Two points

You get two points if you:

  • need a special aid, or
  • need prompting or supervision, or 
  • need a special aid to manage incontinence.

Examples of aids:

  • Adapted toilet or commode
  • Incontinence pads
  • Grab rails

Four points

You get four points if you need someone to help you to get on or off the toilet, go to the toilet or clean yourself afterwards.

Six points

You get six points if you experience incontinence (either bladder or bowel) and you need someone to help you to manage it or clean yourself afterwards.

Eight points

You get eight points if you experience incontinence (both bladder and bowel) and you need someone to help you to manage it or clean yourself afterwards.

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