Water schemes - Water companies (Northern Ireland)

If you are struggling to pay water bills, find out about the various schemes and grants that may be available to help towards the cost of water.

Last reviewed 29 November 2023

Water companies (Northern Ireland)

NI Water Customer Care Register

If you live in Northern Ireland and you are an older person; have a serious medical condition or disability or need extra help for any other reason, extra free services may be available to you or anyone in your household. You need to join the NI Water Customer care register.

See the NI Water Customer Care Register for more information

Contact details for NI Water

  • Email:
  • Waterline: 0345 744 0088
  • Address: Northern Ireland Water, PO Box 1026, Belfast BT19DJ
  • Self service portal

See also the NI Direct website information on water and sewerage







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