Water schemes - Water companies (Northern Ireland)
If you are struggling to pay water bills, find out about the various schemes and grants that may be available to help towards the cost of water.
- Last reviewed 28 July 2025
Water companies (Northern Ireland)
NI Water Customer Care Register
If you live in Northern Ireland and you're an older person, have a serious medical condition or disability, or need extra help for any reason, you or someone in your household might be able to get extra free services. To get this support, you need to sign up to the NI Water Customer care register.
Read NI Water's Customer Care Register for more information
Contact details for NI Water
- Email: waterline@niwater.com
- Waterline: 0345 744 0088
- Address: Northern Ireland Water, PO Box 1026, Belfast BT19DJ
- Self service portal
See also the NI Direct website information on water and sewerage
Was this page helpful?
Tell us the problem
*Required
Thank you
Thank you for your feedback. If you would like to tell us more, please visit our contact us page.