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Winter Heating Payment (Scotland) - How do I challenge a Winter Heating Payment decision?

A Winter Heating Payment is a one-off payment made in Scotland during the winter to help people with heating costs.

Last reviewed 21 October 2025

How do I challenge a Winter Heating Payment decision

If you disagree with the decision made on your claim you can usually ask for it to be looked at again. This is known as a ‘re-determination. If you still disagree with the decision after a re-determination, you can appeal to an independent tribunal. 

The time limits are strict, you will usually be given one month to dispute a decision, so it is important to seek advice and act quickly. 

For more information on challenging decisions, read the Scottish Government’s information on challenging a Social Security Scotland decision

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