Winter Heating Payment (Scotland) - How do I claim a Winter Heating Payment?

Most people do not need to make a claim for a Winter Heating Payment. It is usually paid automatically between December and February.

If you have to make a claim for a Winter Heating Payment, you will need to get in touch with Social Security Scotland. 

Making a claim by phone

You can request a Winter Heating Payment over the phone, by calling Social Security Scotland for free:

• Telephone: 0800 182 2222
• Outside the UK: +44 (0)138 293 1000
• British Sign Language (BSL): Contact Scotland service

Making a claim by post

You can make a claim by completing a request form and returning it to Social Security Scotland. 

• You can download a Winter Heating Payment request form online, or 
• You can call Social Security Scotland and request one by post 

Return completed forms to:

• Social Security Scotland
• PO Box 10326
• Dundee 
• DD1 9HB